Delivery/Billing in error yet again
When Arrowhead and then ReadyRefresh were delivering my water for almost 35 years, I had only a few delivery issues. Since Primo Water has taken over, in less than two years I've had complaints and problems about 1/3 of the time. The most recent are my last two deliveries. I ordered two Arrowhead Mtn Spring 5-gal bottles but three were delivered. I called to complain, they had no solution, so I swallowed the cost of the bottle because I knew I could order one less the next time. And the 'next time' came, I submitted my order for TWO bottles and when the delivery truck came, the driver left THREE bottles at my door. I caught him walking away and told him I only ordered two. He seemed annoyed and said, "I already entered '3.'" Apparently he has to enter the number delivered and cannot change that on his own. Calls to customer service were tortuous, as usual, but I finally got the agent to understand what happened and she said they would correct my bill. Three weeks and many emails later my bill hasn't changed. Emails from the company make it clear they do not understand what was delivered was two, not three as the driver submitted. So the company can stonewall you if their drivers make a mistake. 'Customer service' is a mystery to Primo Water.