I went from Furious to Delighted
I had an experience regarding the DepositPhotos auto-renew policy that left me frustrated and furious. The Chatbot had no answers, so I sent my info to the response team and heard nothing back for several hours. The next day, I received lengthy, detailed responses from real human beings who gave me several good options and signed their names and asked me if any of those options would satisfy me. I said, "Yes. Thank you very much for taking the time to help me accomplish what I was trying to do." It took a whole day for them to figure out how to help me get where I was trying to go, but I do need to tell you that I did explain (in detail, in my complaint) what I needed that was different than what I had originally committed to do. Details matter. The thing that I now see that I did right was that I gave them a clear understanding of how my needs had changed. This was all that they needed to help me get exactly what I wanted. I was more furious that you can possibly imagine, but I went ahead and included information that I felt they deserved to know. If you're having a problem with DepositPhotos, this is how you fix it. I dealt with Olha and with Daniela and both of them were delightful.