I see many good reviews
I see many good reviews. The website is a nice platform, however, due to my mature status, I did not find the site user friendly. It was not simple to go back on a step or task. It was unclear if my payment went through. Some of the areas to "click" on, did not stand out. Almost blended in too much with the prettiness of the site. To go back to try and begin again, I searched for the home page. It was a tiny white house that was not always present. When I did click on it, it did not bring me to "home". It returned me where I left off. I spent a significant amount of time, searching & trying to return to a previous page to change something. I would have preferred a more straight forward platform. When stressed by an obituary announcement, the frustration was more than it should have been. I called several times. I was instructed to "just go here". Not explaining how to go "there", leaving out multiple steps, or "clicks". At one point it was like pulling teeth. Silence, without assistance.