**Hertz: when things go wrong, support disappears
After several weeks, I am still waiting for a single substantive response from Hertz. What started as a flat tyre turned into one of the worst customer service experiences I have ever had. Hertz Assistance failed to provide adequate support, leaving me to solve the problem myself. Despite submitting a detailed complaint with supporting evidence, I have received nothing more than an automatic acknowledgement. To make matters worse, Hertz then charged an additional €60 to my credit card for an alleged extra rental day. The vehicle was returned the same evening, the keys were left in the designated key box because no Hertz employee was present, and I even provided photographic proof with the exact date and time. Yet Hertz simply took the money without any explanation or meaningful investigation. The most disappointing aspect is not even the €60. It is the complete lack of customer care. When something goes wrong, you expect a company of Hertz’s reputation to investigate, communicate and treat customers fairly. Instead, I have been ignored while my complaints remain unanswered. Based on this experience, I cannot recommend Hertz. Excellent service is measured when problems arise, not when everything goes according to plan. Unfortunately, Hertz failed on every level.