Avoid the Hertz desk at Palma de Mallorca Airport
I rented a car through Zest Car Rental (who are brilliant) and collected it from the Hertz desk at Palma de Mallorca Airport. The experience was genuinely disappointing. After a short wait, I was served by a male staff member who seemed unhappy from the start. He asked if I would like a manual or automatic and when I asked for an automatic car, he told me it would cost an extra €7 a day — only then explaining that my booking was actually for a manual and automatic was a paid upgrade. This should have been made clear upfront rather than presented as if it were just "the price." He then asked if I wanted additional insurance. I explained I already had cover through my booking, but he pushed back, warning that without extra cover the excess would be €2,000. It felt like a pressure sales tactic rather than a genuine effort to inform me of my options — not what I'd expect from Hertz. While I was on the phone confirming my booking details with Zest, the staff member walked over to a female colleague and the two of them had a conversation about me. My daughter, who speaks fluent Spanish, clearly heard him call me a "pendeja" — a derogatory term — well within earshot. Before we left, I told him directly that we had heard everything and that speaking about customers that way was unprofessional. He looked visibly caught out but didn't apologise. I raised this with Hertz afterwards and it took 15 days to get a response, which was weak and showed the same indifferent attitude. Based on this experience, I can't recommend this desk.