I would give 0 stars if I could.
I would give 0 stars if I could. I have reported HotelsOne to the Better Business Bureau for deception and hidden fees. Like many other reviewers, I believed I was booking directly through the resort's website. In fact, it appears many reviewers still don't realize they booked through a third party rather than the hotel itself. I was charged an additional $70 in mandatory fees that I would not have paid had I booked directly with the hotel. To make matters worse, the HotelsOne customer service number listed on their website connects to Expedia's customer service department. Expedia representatives cannot issue refunds or resolve HotelsOne billing issues, leaving customers with little recourse. Buyer beware!