Poor customer service
I found the two pair of shoes that I ordered to be of very good quality and very stylish. However, the hiking shoes seemed very rough around the toe area and both pairs were slightly larger than expected allowing my foot to slip out at the heel. My biggest complaint is with trying to return both pair. I have sent an email via contact@ fitville, called the customer service number only to be disconnected at the end and filled out a form with explaination leaving my phone number and email and have yet been contacted. I find this both upsetting and unfortunate as I feel this could be a very good company if they had better customer service.