AWFUL EXPERIENCE TRYING TO CLAIM
AWFUL EXPERIENCE TRYING TO CLAIM - AVOID!!! As for your private message here - all I got was a link to add my name and number not any message from you at all? If you could reply to my actual complaint email sent to your company on the 28/7 that would be appreciated - will be taking this to the financial ombudsman if we do not get this resolved by the end of next week Have been trying to deal with a claim for my mum due to terminal cancer for over 9 weeks now. Firstly they got the claim date wrong when i went to check the claim, they claimed they had sent emails wanting additional info - these never came through First time I called they said there was no documents attached - when I had spent hours attaching all mums medical records etc to the online form - for them to go oh yes they are here we missed them - we finally got a claim number then again nothing for another 4 weeks when i was told 2 So call up again - to be told you're missing documents, this time I lost it - they are all there - every single document I could have possibly added to begin with - to then be told oh yes theres a record of your call but no notes from the agent. And again an email we supposedly received but never came through on the 6/6 This was meant to be escalated to management last time but clearly was not, no response to my email either over a month ago Just an absolute nightmare to deal with ontop of the terminal cancer diagnosis and caring for my Mum - so many mess ups from such an apparent reputable company. I would avoid like the plague if you ever need to make a claim - even trying to find a number to speak to someone is an absolute nightmare Very disappointed and has just added a heap more stress to an already stressful situation unnecessarily