Avoid LAX Marriot hotel location like the plague.
I booked and paid for a large SUV from the LAX Marriot Hotel location 5 months ago, after a 13 hour flight today I turned up at the rental location to be told 'nope, we haven't got any, all we've got are minivans or you can have a small SUV'. When I suggested they check other Hertz locations nearby for a large SUV the answer was 'can't do that'. No apology, no offer to try and fix their mistake, just take a minivan or nothing. We then had to wait an hour for the soccer mom vehicle to turn up. I'm now stuck with a crappy vehicle on a 2,000+ mile, 2.5 week vacation with my family - drove 80 miles from LA to our hotel tonight and the minivan is awful. Been using Hertz for years for business and pleasure - this is the last time. My advice - avoid the LAX Marriot Hotel location like the plague.