Concerns Regarding Fees and Settlement Process
While their customer service representatives are courteous and easy to work with, I was disappointed to learn that this nonprofit charges 25% of my settlement amount as a fee payable to Debt Freedom Relief. There are other nonprofit organizations that provide similar services without charging such a substantial fee. Additionally, I have been required to increase my monthly payments on two separate occasions because the attorneys they recommended insisted that it was the only way the creditor would agree to a settlement. This lack of predictability makes it very difficult to budget and plan financially.