Account banned for no reason
I bought an account and this was my first tranasction here. The transaction was good, I sent the money using Paypal Friends and Family, the seller received the money and I received the account. Just as I was going to write a positive review, I received a message that I was banned (Scammer detected). The seller even posted a screenshot of our chat that confirmed that the transaction went smoothly. Then I opened a ticket asking about the situation. After the inquiry, the customer service said that I need to show proof that in the last 6 months i have at least 5 positive feedback or reputation system on websites. I don't understand this requirement because I am a buyer (I have never sold anything online) and I sent the money using Paypal Friends and Family so you can't refund (like I said the transaction was good, so that wasn't a problem). I even sent screenshots of some websites from which i bought things (of course that these websites don't have a feedback / reputation system for buyers) but they said that the ban stands and after 6 months I can appeal again after I build positive feedback on another site. I find the system opaque and unfriendly because of the requirements. Why does it require the buyer to have a positive feedback on different websites when the transaction was good and the seller confirmed it? That means that I will be banned forever because I have no intention on selling stuff on the internet, so I can't receive positive feedback and as a buyer you don't receive positive feedback from the websites you use, you just receive the goods and that's it. But my biggest issue is the fact that I am considered a scammer even though I did nothing wrong. Update: You said that during the registration multiple red flags were triggered. I created the account on EpicNPC on July 29. I made the purchase on August 13. If this is what you said, why wasn't the account banned when the red flags were triggered on July 29 instead of August 13. Even more, the fact that I was able to complete the purchase shows a vulnerability of your system. If I really was a scammer then your alert would have been too late. I have no idea what alarms were triggered given that i registered on a barely used email, in which I was only subscribed to a book newsletter and a freshly made and never used Paypal account. Like I said in the ticket to the customer service I used this email address instead of the one that I use all the time is because I needed to make a new Paypal account given that I couldn't access the old one because I changed my phone number. Also, what kind of scammer would register using an email account that contains his real name, the evidence being in the screenshots that I sent to the customer service.