One star is too generous
One star is too generous. Hertz left me stranded repeatedly and refused to take responsibility. Employee Shavon at the Albany airport location should be fired, along with the Middle Eastern-looking employee who wears glasses. Corporate needs to deal with these incompetent staff. After the Latham location refused my exchange, I went to the Albany Central Ave location. They handed me a filthy Kia EV6 covered in dirt, debris, and a stained roof with red sludge that I had to clean myself. That same EV6 repeatedly went into limp mode and lost power while still showing around 20% range. I had to have it towed four separate times. Every time I called, Hertz refused to document it as a mechanical issue and refused to cover the tows. I was forced to use up my own AAA benefits, pay $240 out of pocket for one private tow, and have my brother arrange another tow. I also lost multiple work shifts and had my work account suspended because of the breakdowns. Only after several failures did Hertz finally document it as mechanical. The final straw was waiting over three hours for a tow that never arrived even their own agent said the delay was unacceptable. This wasn’t bad luck. Hertz gave me a dirty, defective car and then did everything they could to avoid taking responsibility. I will never rent from them again and I strongly recommend everyone else do the same.