Products are great. Client services hard fail
I will start with the good. Great value for trial and smaller sized fragrances for those wanting to truly try before committing to a full size fragrance. Now the part that’s the issue. Customer service. 1) slow to reply and turnaround time. If you have an issue with an order there’s only so much you can do to self serve and then it’s too late to correct the order. 2) items ship before customer service returns inquiries and uses the excuse of items being already shipped when labels for tracking have not been scanned in by the post office which means there is a clear gap in customer care alignment. 3) lack of accountability for the disconnect in customer care unless you know and mention consumer rights in communication.