PlatePass tried to steal $119.95 from me when I declined their service and accrued $0.00 in tolls. Unreal.
I had a great experience with Hertz at the rental window, using the car, and returning it. The problem was your partner PlatePass. A couple of weeks after returning the car, they sent me a bill for $119.95 even though i didn’t request PlatePass and didn’t trigger any tolls! I requested and got an accounting of the tolling activity on the vehicle, and it was $0.00. I appealed it and they threatened to charge me $590. I disputed it with their own accounting of what was owed, and without informing me of a resolution, they simply billed my credit card the $119.95 through you. I stopped the transaction with my credit card company and turned the case over to the DC office of the attorney general’s consumer complaints division. I am shocked at the deceptive practices, the inability to resolve this through appeals, and your business partner’s attempt to steal both my time chasing down these charges and money that I do not owe them or you. My experience with Hertz was fine, but my experience with your business partner PlatePass was so terrible I think you may have lost a customer for life.