Highly Dissatisfied Loyal Customer
I’m a President’s Circle member — have been renting cars weekly for months and have run into nothing but problems. Every time I go in, the guys at the counter say I don’t have status with the company. I show them on my app and in my profile that I do and they say it doesn’t reflect in their system. I just tried to redeem my loyalty points to book a car and last second, it gives me an error and now all my points are gone and it won’t let me rebook with the rewards I’ve earned. It told me to call to book and I’ve been on hold for 15 minutes. No end in sight. I’ve been given filthy cars, cars that have smelled like cigarette smoke, cars on empty. If you book with a 10% discount, it shows rentals at one rate. If you book with a 20% discount, the cars show up at a 20% markup per day. Pretty sure that’s considered price gouging, which is illegal. Despicable greedy company.