Extremely poor customer service and…
Extremely poor customer service and shady practices – Avoid Easirent! (Booking Ref: 115598) I am deeply disappointed with my experience. They take your money, fail to deliver services, and completely ghost you afterwards. Here are the facts: * Missing Services (£60 Linen Option): I paid £60 for the linen option, which was supposed to include towels. No towels were provided. I have been completely ignored on WhatsApp for over 3 weeks regarding this partial refund. * The Gas Tank Trick: We paid for a second gas tank, which remained completely unused and sealed. At the counter during the return, we asked for a refund. The staff told us they would email management to request it, so we left the tank with them. If we had known they would refuse, we would have kept it to give to another camper, since we paid for it and it belonged to us! Instead, they emailed us after we left, refusing the refund because "they did nothing wrong". They tricked us into leaving a paid asset behind, meaning they will now resell a gas tank to another customer that we already paid for. This is theft. * Unannounced £1,500 Deduction: A month after returning the vehicle, they debited £1,500 from my account with absolutely no prior warning or update regarding the insurance timeline, causing an avoidable overdraft on my account. They refuse to provide an itemized repair invoice, leaving me with a generic receipt that my external insurance cannot process. They clearly have no ethics. Once they have your credit card details, they do whatever they want. Save yourself the stress and book elsewhere.