Wish I could give negative stars
Wish I could give negative stars. I made a reservation months ago for a truck to be picked up at the Sonoma County Airport. Went up to the desk told them my name and the service rep said “we don’t have any trucks here” when I asked why I was able to book a truck in a location that doesn’t have them he told me” I don’t know” I told him this was a big problem and his response was”YEP” and then proceeded to wave the next customer up to the desk. I was completely floored. He treated me like I was a bother and I ended up having to scramble to find another truck an hour and a half away… customer service does not exist at the Hertz in Sonoma County. Never will rent from them again and will be sure to share my experience with anyone who will listen. Seriously atrocious