The ZenDesk experience was terrible
The ZenDesk experience was terrible. Emails sent to Saatchi wouldn't get through. The “customer service” phone line went straight to voicemail every time and i never got a callback. (I think they contract out customer service.) I’m surprised we actually got the deal done. Good thing i ordered 4 months early for this 25th anniversary gift for my spouse. Eventually we resorted to carrier pigeons to exchange info. My gosh… Even the customer service agent was complaining about “technology”, which was totally accurate.