I am updating my review because this…
I am updating my review because this issue still has not been resolved. After my previous review about my refund, a Use.AI representative replied to me on Trustpilot and instructed me to contact Use.AI email, saying my case would be handled there. I followed those instructions immediately and provided all of the requested information. I was told I would receive a response within 24 hours. However, more than 24 hours have passed, and I have received no reply and no refund. This is extremely disappointing. If you ask customers to contact you directly and promise a response within a specific timeframe, you should keep that promise. Ignoring customers after asking them to reach out is not acceptable customer service. At this point, I feel like my time and concerns are not being respected. I am still waiting for my refund and a proper response. I hope Use.AI resolves this issue as soon as possible instead of continuing to ignore legitimate refund requests.