Shocking customer service
I found the hypnotherapy content helpful, but my experience with Hypnozio’s subscription and customer service has been extremely disappointing. My subscription automatically renewed and £89.99 was taken from my bank account without any advance renewal reminder. I contacted customer support immediately on the same day, before using any of the renewed subscription, and asked for a refund. I had actually set a reminder in my calendar for 9 August to cancel the subscription because my account within the app clearly states that the subscription renews “every 3 months” and it started on 10 May 2026. I genuinely believed it would therefore expire on 10 August. It was only after the money had been taken that I discovered Hypnozio were treating the subscription as a 12-week plan, which is not the same as three calendar months. During my correspondence, Hypnozio confirmed that no renewal reminder was sent before taking the payment. They also acknowledged that they mistakenly sent me a marketing email after taking the £89.99, telling me my subscription was “about to end” and encouraging me to renew again with an 82% discount, despite the fact they had already renewed my subscription. Although they accepted that I contacted them immediately, had not used the renewed subscription, and understood the financial difficulty the unexpected payment had caused, they refused to offer any refund or even a goodwill gesture, stating that this was their final decision. I accept that the subscription was set to renew automatically, but I believe the conflicting use of “12 weeks” and “every 3 months”, together with the absence of any renewal reminder, is confusing for customers. I would strongly recommend that anyone subscribing sets their own reminder well in advance and carefully checks the renewal date rather than relying on the wording shown within the app. Update: Following my review, Hypnozio publicly acknowledged that the wording “every 3 months” versus “12 weeks” was confusing in practice, confirmed that no renewal reminder was sent, and accepted that the marketing email I received after renewal should not have been sent. Despite acknowledging all of these points, they still refused any refund or goodwill gesture. Be warned - this company clearly has no integrity