bad customer care
Problem with parcel. Very difficult to get in touch with customer care, only poor AI asking the same questions. And if you manage to reach an assistant, you'll be disconnected after a few minutes. After nearly a month without my package, I cannot have a refund or a new delivery! will not buy again. Update: Finally, after five days, I was able to contact a customer service agent, who arranged for my order to be resent. I eventually received the package, but it took over a month. The first parcel was never collected from the locker because I never received the PIN code. None of the parties involved—the sender, the international courier, the local courier, or the locker company—was able to resolve the issue. In fact, the parcel was never even placed in the locker, as confirmed by a video recorded by the courier. Overall, a very poor experience with Evri and GLS.