Was blamed for receiving a defective premium product, wasn't fully addressed, other issues completely ignored, company really didn't take ownership for it other than sending some o rings. Wow
Was kinda blamed for receiving a defective product, their premium product, had a broken o ring and instead of any grace or understanding I was told I should've done something different, told them I wasn't getting great vapor and was basically told how to use a dynavap which they can clearly see this isn't my first rodeo. All in all there was almost zero humility or ownership for being sent a defect product being told to beat it when asking about the poor vapor quality like I have zero clue what's going on while directly quoting George from random tea times. And for a third time I tried to have multiple baits and switchs addressed from multiple past bundle deals, and for a third time I was ignored. Oh they sent me some o rings, yanno the one that came broken on the 200$ analog vape and acted like they were doing me some big favor for doing the absolute bare minimum. Very very very disappointed with a company I have plans to continue to support and have supported in the past, spoke their praises like a energy vampire to anyone who would listen. when I come to you humbly hat in hand I'm told beat it b*ner it breaks my heart and makes me kinda not wanna upgrade this into it's final form with the induction wand and t.h.c. and who knows what else if this is the treatment I receive for pretty basic grievances, being treated like I did, with complete and total indifference and at some points completely ignored. Sad. And I constantly stick up for the prices because employees need paid but to what end when they blow you off and try to belittle and deflect ownership of the troubles. Still have not heard a second click. Been reading replies on one star reviews, still alot of deflection and lack of ownership. Where's the humility, sometimes companies make mistakes they aren't infallible, stop trying to make us believe you are, we aren't buying it. Very very disappointed with treatment of myself and now that I'm seeing of others.