**Terrible experience with a delayed…
**Terrible experience with a delayed refund that caused account issues and confusion** I had a very disappointing experience using GamsGo. I purchased a top-up service for my Honkai: Star Rail account through one of the sellers on the platform. The payment was completed successfully, and I had no issues initially. However, almost **one month later**, the seller suddenly refunded the payment without my consent. The delayed refund caused a lot of confusion on my part because I had already considered the transaction completed and continued using my account normally. I was not informed beforehand about any potential refund, reversal, or issue with the purchase. As a result, I was left dealing with the consequences of a transaction problem that happened long after the original payment. The most frustrating part is that I am now struggling to resolve an issue caused by the seller’s decision to refund the payment. I expected better support and protection from a marketplace platform, especially when a seller’s action directly affects a customer's account. I understand that third-party top-ups may involve certain risks, but customers should not be left without proper assistance when unexpected seller actions create serious problems. GamsGo should improve their seller monitoring, communication, and customer protection policies to prevent situations like this from happening to other users. This experience has caused unnecessary stress and uncertainty regarding my account, and I hope GamsGo takes this matter more seriously.