No Customer Service - Wait Wait Wait for Shuttles!
My wife and I have been loyal clients at Canopy Parking for over 10 years now and frequent their business several times a year. Service has steadily declined to the point being unreliable. Last week I parked at Canopy at 6AM on a Sunday for my morning flight. I parked in the covered the parking lot and unloaded my bags. Took 40 minutes for a shuttle bus to arrive and that was after 2 phone calls to customer service. Almost missed my flight. Then, upon my return on a Saturday evening, I walk out to the 3rd island where Canopy Shuttles pick up and found a line of approximately 60 to 70 people waiting. Several of us called Canopy customer service and the poor girl who answered the phone said they were short staffed and she was unsure when the next bus would come. With that many people, it would take me hours to get back to my car. I, as well as several others, called for Ubers to bring us to our cars. This week, I have contacted Canopy on several occasions to voice my displeasure and also to get a refund for my Uber costs but have not heard a word. I have sent 5 emails now. This company is circling the drain and I sense the end is near. Moving on to other parking options in Denver. This aint it!!