They were horrible.
They were horrible. We booked a room at Talking Stick Resort(btw the price they charged was very high) and we needed to cancel the reservation. We tried to cancel 2 months prior to the stay and they did not respond. We then tried to work with the credit card company to see if they could have better luck. Unfortunately in the fine print, their cancellation policy is non existent. So we were out the money even though we never went and tried to cancel a month prior. Let the buyer beware and book with a reputable company