The representative online did not…
The representative online did not provide accurate information, and the pricing was misleading. I was overcharged, and when I questioned it, the staff attempted to justify the higher cost rather than address my concerns. The vehicle was originally scheduled to be returned on 07/17/2026; however, I returned it on 07/14/2026. Despite returning the vehicle three days early, I was informed by a representative that I would not receive a refund for the unused rental days. This was not clearly disclosed during the rental process and added to my dissatisfaction with the experience. I believe I should be refunded for the unused rental days. In addition, the vehicle was not properly cleaned. Both the interior and exterior were dirty, the tire pressure was low, and the windshield wipers did not function properly. To make matters worse, there appeared to be blood residue on the interior roof of the vehicle, which was extremely concerning and unacceptable. I have photographs and video recordings documenting the condition of the vehicle and supporting the concerns outlined above. Overall, this was a very disappointing experience. The condition of the vehicle, the lack of transparency regarding pricing and refunds, and the poor customer service fell far below reasonable expectations. I would not use this company again and would not recommend it to others. I am requesting a refund for the unused rental days and would appreciate a prompt resolution to this matter. Please feel free to contact me at any time regarding my concerns. Rental Agreement Number: 4593902 (tel:4593902)