aeropost

Hello, Sharon! Thank you for taking the time to share your comments with us on Trustpilot. We greatly value your feedback and the opportunity to address the concerns you have raised. First and foremost, we would like to offer our sincere apologies for any inconvenience you may have experienced. We understand your frustration regarding the shipping charges. Currently, our service does not include package consolidation, so shipments are processed as we receive them from the seller, resulting in separate charges for each package. Regarding pricing, we fully understand your concern. While we are not able to offer lower rates at this time, please rest assured that we are actively working on new alternatives to provide quality service at more affordable costs. Our team is constantly seeking improvements to better meet the needs of our valued customers. It is important to highlight that our prices reflect a comprehensive service experience, which includes package protection, assistance with customs procedures, and personalized support throughout the entire purchasing process. Our primary goal is to ensure your experience is safe, efficient, and satisfactory. Thank you for choosing aeropost. We look forward to the privilege of continuing to serve you with the utmost commitment and dedication. Cordially, aeropost Team.

Hello, Kereen! Thank you very much for your comment! We’re glad to hear that you are satisfied with the service provided for your online purchases. We will continue working to ensure you keep receiving the service you deserve. Best regards! aeropost Team.

Hello! Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost Team.

Hello, Dexannie. We deeply regret the inconveniences you have experienced with our service and sincerely appreciate your feedback, as it helps us identify areas for improvement to provide you with a better experience in the future. We have tried to contact you to obtain more details about your case but have not received a response. We would be happy to assist you, so please feel free to reach out to us at [email protected]. We will be attentive to resolve your situation quickly and efficiently. We remain at your disposal. Kind regards, aeropost Team.

Hello Sherma, Thank you for choosing us! We truly appreciate you taking the time to rate our service. We will continue working hard to maintain the high-quality standards you deserve. We look forward to seeing you again soon! Best regards! aeropost Team.

Hello! Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support! Best regards! aeropost Team.

Hello Robert! Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to. We are here for you! aeropost Team.

Hello Clint, We apologize for any inconvenience you may have experienced with our service. To ensure that your packages take less time to process and ship from Miami to your country, we always recommend pre-alerting your purchases at least 24 hours before they arrive at our warehouse. This makes the dispatch process much more efficient and allows you to save $2 USD on your shipping charges. Furthermore, we sincerely thank you for taking the time to share your feedback with us on Trustpilot. We truly appreciate your suggestion regarding package consolidation. Although we do not currently offer this service internally, we completely understand the value it would bring to you, and we are taking it into consideration as part of our continuous efforts to improve our logistical solutions. At aeropost, we are firmly committed to offering an ever-improving service and finding alternatives that truly benefit our customers. We sincerely value your loyalty and look forward to continuing to serve you with the excellence you deserve. If you have any further questions or concerns at any point, please do not hesitate to contact us through our official channels. We will be more than happy to assist you. Best regards, aeropost Team.

Hello Tah! Thank you very much for your 5-star rating! It lets us know that we are doing things right, and it is a pleasure for us to make your shopping experiences as simple as possible. Best regards, aeropost Team.

We appreciate you sharing your concerns regarding our pricing and truly value your suggestion. At aeropost, we are constantly looking for ways to provide the same high-quality service at a more accessible price for you. It’s important to keep in mind that our rates include a range of benefits, such as our extensive experience in international shopping, a program that ensures your packages travel safely, assistance with customs procedures, and personalized support throughout your shopping process. Additionally, our calculator is designed to give you an approximate estimate of your package’s cost. If you have a specific question or notice a difference between the price of your package and what’s shown on our website, we kindly invite you to share the details with us at [email protected]. You can also contact us through our live channels ➡ https://aeropost.com/SJO/en/ayuda#CONTACTUS, where one of our agents will be happy to assist you. Cordially, aeropost Team.

Hello Miguel, e sincerely regret the experiences you have had with our customer service and thank you for sharing your feedback on Trustpilot. We value your input as it helps us identify areas for improvement, and we are committed to taking it into account to enhance the quality of our service. We apologize for any lack of attention you may have experienced. Customer satisfaction is extremely important to us, and we strive to provide exceptional service in every interaction. We take your comments very seriously and will work on improving our customer service to prevent similar situations in the future. To help us validate exactly what happened and investigate your case further, please share more details about your experience by emailing us directly at [email protected]. Please be assured that your feedback is an opportunity for us to grow and learn as an organization. We appreciate your patience and understanding as we work on these improvements. If you have any additional questions or need assistance, please do not hesitate to contact us. We are here to help you. Once again, we offer our sincerest apologies and thank you for your valuable feedback. Cordially, aeropost Team.

Hello Deborah, We sincerely apologize for the inconvenience you've experienced with the delivery of your packages. We understand how important it is for you to receive your purchases on time and safely, and we're truly sorry that we didn't meet your expectations on this occasion. At aeropost, we work every day to improve our processes and provide a more efficient and reliable service. To offer you personalized assistance with your Temu package, we kindly invite you to visit https://tracking.aeropost.com/, enter your tracking number, and click the chat icon in the bottom-right corner of the page. Our specialized team will be happy to assist you and provide the support you need. We truly appreciate your patience, understanding, and trust as we continue working to improve your experience with us. Kind regards, The aeropost Team

Hello Kerron, We are truly sorry for the negative experience you had with our service. At aeropost, we work hard every day to provide you with the best possible support for your shipments, and we deeply regret not meeting your expectations this time. Your satisfaction is our top priority, and we constantly strive to deliver an exceptional experience in every interaction. We would love to look into your case and assist you directly; please visit this link https://aeropost.com/POS/en/help#CONTACTUS to find our official communication channels and share more details with us. We are here to help, and we sincerely appreciate your valuable feedback as it helps us improve. Best regards, aeropost Team.

Hello Gregory, We sincerely apologize for the negative experiences you have had with our service, and we appreciate you taking the time to share your feedback on Trustpilot. To prevent your packages from being assigned to an incorrect account and to avoid delivery delays, we highly recommend pre-alerting your purchases at least 24 business hours before they arrive in Miami. This ensures that once your packages are received, we can process them directly to your profile and proceed with shipping them to your country. We truly value our customers and strive to provide exceptional service at all times. Our goal is always to ensure your experience with us is positive and satisfactory. If you have any further questions or concerns, please do not hesitate to reach out. We are more than happy to assist you with anything you need. Best regards, aeropost Team.

Hello Denese! Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost Team.

Hello Ernest! Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost. Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon. Best regards, aeropost Team.

Hello Jill! Thank you so much for taking the time to share your feedback. We are truly sorry to hear that your experience with our service hasn’t been the best, and we want to thank you for helping us find ways to improve and serve you better every day. While we no longer offer phone support, we are absolutely ready and happy to help you online. You can find all of our live communication channels and our official email address right here: https://aeropost.com/POS/en/help#CONTACTUS. Please feel free to reach out to us through whichever channel is easiest for you. It will be an absolute pleasure to assist you and make things right! Kind regards, aeropost Team.

Hello Shavor! We sincerely appreciate you taking the time to share your experience with us. Your feedback is truly valuable, as it helps us identify areas for improvement and continue working towards providing you with the quality service you deserve. Our commitment is to keep optimizing our processes to offer you an even better experience in the future. Thank you for placing your trust in us! Best regards, aeropost Team.

Hello Wendy! Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process. We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent. Best regards! aeropost Team.

Hello Paul! Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost Team.