Our purpose: Empowering our communities by connecting them to global markets.We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
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Is aeropost legit?
aeropost (aeropost.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and polite during every single office visit. Consumers also deeply appreciate the remarkably fast delivery times, smooth logistics systems, and clear tracking updates that make overseas shipping completely seamless.
However, some customers also noted that shipping prices, customs clearing charges, and extra service fees can occasionally feel very expensive. A few reviewers experienced frustrating communication challenges, delayed responses, or unhelpful employee interactions when trying to resolve issues through customer support. Additionally, some users reported occasional delays or minor inconveniences with local package pickup arrangements.
Auto-generated from all reviews of this business. For reference only.
You pay twice the amount the price of the item you purchase. It's ridiculously ridiculous. There is no regulation to prevent this sort of robbery. It's disgusting. I feel sad for the workers. It's not their fault.
Reply from aeropost2026-08-10
Hello, Richard.
Thank you so much for taking the time to share your feedback with us. Your comments are truly valuable and inspire us to continuously improve our services every day to deliver the highest quality experience.
We understand your concerns regarding our rates, and we want to assure you that we are constantly working to make our services as accessible as possible without compromising the quality you expect from us. Our rates cover important benefits, including full package protection, customs assistance, and personalized guidance for your online purchases.
If you have any specific questions about a shipment or its costs, please feel free to send us the details at [email protected] or reach out through our official support channels here: https://aeropost.com/POS/es/ayuda#CONTACTUS. It will be our pleasure to assist you!
Best regards,
aeropost Team
Love it especially the app, it gives you everything step by step
Reply from aeropost2026-08-07
Hello, Tracy!
Thank you very much for taking the time to share your experience. We’re glad to know that we are meeting your expectations and making your shopping process easier.
We’re also delighted to hear that our app has been helpful and has enhanced your online shopping experience.
Best regards!
aeropost Team.
Hello, Dorothy!
Thank you very much for your 5-star rating! It lets us know that we are doing things right, and it is a pleasure for us to make your shopping experiences as simple as possible.
Best regards,
aeropost Team.
Very reliable and quick, people at the harbour street location were very receptive and helpful🙏🏽🙏🏽
Reply from aeropost2026-08-07
Hello, Kalani!
Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process.
We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent.
Best regards!
aeropost Team.
Great shipping times, Love the Amazon sync feature.
Reply from aeropost2026-08-07
Hello!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
All personnel very knowledgeable and friendly. I have been with Aeropost for many years and have never had a complaint.
Reply from aeropost2026-08-06
Hello, Macnamee!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
friendly, timely, cost effective and easy service!
Reply from aeropost2026-08-03
Hello!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost Team.
My huge disappointment is the announcement that you are terminating your service to Tobago. Your Tobago office has been a pleasure to deal with. Please explain why you are pulling the plug on this important service and treating us as second-class customers in Tobago??? All of your past service excellence goes down the drain with this announcement.
Reply from aeropost2026-07-31
Hello, Richard.
Thank you so much for taking the time to share your feedback, and above all, for your loyalty over the years.
We are truly sorry for the disappointment and frustration this news has caused you. Hearing how much you’ve valued our service makes this decision even harder for us. Due to strategic administrative adjustments, we will be closing our operations in Tobago.
Please know that serving you has been a true privilege, and we are deeply grateful for the trust you placed in aeropost all this time. We wish you all the best and thank you for being such a wonderful part of our community.
Warm regards,
aeropost Team
Hello, Karyn.
Thank you very much for taking the time to share your experience with us. We sincerely regret any inconvenience you may have encountered.
To assist you in the best possible way, we’ve sent you an email requesting more details about your case. This will allow us to provide more personalized support and resolve any issues that may have arisen.
We appreciate your understanding and look forward to your response so we can assist you promptly and gladly.
Cordially,
aeropost Team.
S
Sauda SmithUnited States · 6 reviews · Experienced 2026-07-28 ·
★★★★★
The customer service this time around…
The customer service this time around was appallingly BAD!! I have been waiting for my eyeglasses for 2 days. The notification has stated that glasses were "out for delivery". I spoke with a representative yesterday who ASSURED me that their delivery would be prioritized for delivery today. It is now after 5pm and I have not received my glasses nor any update. The representative keeps saying that they cannot call the driver. I believe that I should be afforded a refund and an apology for this ridiculous negligence. Poor, poor service.
Reply from aeropost2026-08-03
Hello, Sauda.
We deeply regret the inconveniences you have experienced with our service and sincerely appreciate your feedback, as it helps us identify areas for improvement to provide you with a better experience in the future.
We have tried to contact you to obtain more details about your case but have not received a response. We would be happy to assist you, so please feel free to reach out to us at [email protected]. We will be attentive to resolve your situation quickly and efficiently.
We remain at your disposal.
Kind regards,
aeropost Team.
The delivery service fast, no hassle when receiving the item.
Reply from aeropost2026-07-24
Hello!
Thank you very much for taking the time to share your experience. We’re glad to know that we are meeting your expectations and making your shopping process easier.
Best regards!
aeropost Team.
AEROPOST has the process streamlined. It was quite easy to set up an account for free and to send an item from AMAZON to their address. Their rates are reasonable. Just know that you may be paying exorbitant government taxes on the item you are shipping. My first time experience with AEROPOST was good.
Reply from aeropost2026-07-24
Hello!
Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process.
We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent.
Best regards!
aeropost Team.
M
MICHAEL ANTHONY CEDENOTrinidad & Tobago · 1 review · Verified · Experienced 2026-07-23 ·
★★★★★
The information was relayed on time as…
The information was relayed on time as to the delivery of the order. Clearly detailed of cost, exchange rates and final payment.
Reply from aeropost2026-07-24
Hello, Michael!
Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support!
Best regards!
aeropost Team.
The package was incorrectly assessed and held in Miami for several weeks before error was corrected. Once assessed properly the package was received in a timely fashion.
Reply from aeropost2026-07-24
Hello, Sonjia.
Thank you for taking the time to share your feedback with us, as it helps us identify areas where we can improve and provide a better service.
We’re sorry for any inconvenience you may have experienced, and we want to assure you that at aeropost, we are committed to continuous improvement to deliver the exceptional experience you deserve.
Thank you again for your valuable feedback and for trusting aeropost.
Cordially,
aeropost Team.
I took off a star because, my package was at customs for seven days, since it was my first time shipping with you guys I thought it was normal only to find out it wasn’t. However once it was brought to attention correction was made with swiftness and I was able to receive my package.
Reply from aeropost2026-07-24
Hello, Kimberly.
Thank you so much for your review! We're thrilled to hear that you received your package. At aeropost, we work constantly to provide you with the best experience for all your online purchases.
To prevent customs delays and ensure faster processing and shipping, we always recommend pre-alerting your packages before they arrive in Miami. Here is a quick tutorial to guide you: https://www.youtube.com/watch?v=hbx4eu3GePQ. If you have any questions, feel free to reach out to us here: https://aeropost.com/KIN/en/help#CONTACTUS—our team is always ready to help!
Kind regards!
aeropost Team.
It was delivered so fast. Awesome service and hassle free.
Reply from aeropost2026-07-24
Hello, Douglas!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost Team.
Hello, Claudia!
Thank you very much for your comment! We’re glad to hear that you are satisfied with the service provided for your online purchases. We will continue working to ensure you keep receiving the service you deserve.
Best regards!
aeropost Team.
Hello Everline!
Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
They have excellent agents who are always willing to help in areas that i don't understand
Reply from aeropost2026-07-17
Hello, Shaunette!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
This was a very frustrating experience. I called and informed that I would like to consolidate my two packages. I was told to send an email with the MIA numbers which I did. Yet I was still charged for both. When I called I was told that the matter would be sorted, yet only one parcel was sent after I paid. I called again and was told that this would be rectified. I then saw I was being billed $6.09. Only to be required to pay over $50 later. At this point Aeropost appears to just be seeking to charge and over charge every chance it gets.
Reply from aeropost2026-07-17
We appreciate you bringing this to our attention. We understand your concerns regarding the consolidation request and the charges applied. We have already contacted you by email about this shipment and would like to review your calls to determine what occurred. We'll continue the conversation through the same email and ask a few additional questions so we can investigate the MIA numbers thoroughly.
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