Our purpose: Empowering our communities by connecting them to global markets.We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
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Is aeropost legit?
aeropost (aeropost.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and polite during every single office visit. Consumers also deeply appreciate the remarkably fast delivery times, smooth logistics systems, and clear tracking updates that make overseas shipping completely seamless.
However, some customers also noted that shipping prices, customs clearing charges, and extra service fees can occasionally feel very expensive. A few reviewers experienced frustrating communication challenges, delayed responses, or unhelpful employee interactions when trying to resolve issues through customer support. Additionally, some users reported occasional delays or minor inconveniences with local package pickup arrangements.
Auto-generated from all reviews of this business. For reference only.
Customer service at the location was great, the delivery was quick and easy even though there was an address change.
Love it
Reply from aeropost2026-06-19
Hello Cris!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
Hello Tiffany!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Excellent service from start to finish. Delivery was impressively fast, and the customer service was excellent every step of the way — responsive, helpful, and professional. Everything arrived smoothly and exactly as expected—reliable, straightforward, and stress-free.
Reply from aeropost2026-06-19
Hello Leannah!
Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to.
We are here for you!
aeropost Team.
My first time and my shoes came damaged I send a picture of it and no respond
Reply from aeropost2026-06-18
We’re very sorry to hear about the damage to your parcel. Unfortunately, due to the international transit process, packages are handled and loaded several times which can sometimes result in damage during transport to the BVI. We do offer Aeropost insurance for cases like this, and we understand you’ve already reached out, and we’re glad this is being reviewed
While we hope your next shipping experience goes off without a hitch, should this happen again to proceed with a claim, we’ll need the MIA number and photos of the damage, which can be sent to us at [email protected].
I paid 25 dollars for a package from AliExpress who cost 7 dollars (product+delivery until Miami) and extra 2 dollars for the locker here in curaçao .It’s working well but the price doesn’t make sense, is way too expansive just for send a package of 150grams …
Reply from aeropost2026-06-17
Hello Canale,
We sincerely appreciate you taking the time to share your experience with us. Your feedback is very valuable and inspires us to continue improving every day to provide you with the highest quality service.
We understand your concerns regarding our prices and want to assure you that we are constantly working to make our services more accessible without compromising the quality that defines us. Our rates include important benefits such as package protection, assistance with customs procedures, and personalized advice for your purchases.
If you have any specific questions about a case or shipping cost, please feel free to send the details to [email protected] or contact us via WhatsApp through the following link: https://bit.ly/3QnCbjH. We will be happy to assist you with anything you need.
Kind regards,
aeropost Team.
First time using aeropost service, I got my package in 8 days after deliver, that for me is the fastest i ever got a pacakge...!!
Reply from aeropost2026-06-15
Hello Raghelli!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Aeropost was quite good although a little expensive compared to others will recommend and will be buying soon
Reply from aeropost2026-06-15
Hello Tyce!
Thank you for your feedback! We truly value your comments as they help us identify areas for improvement in our service.
We understand your concerns regarding pricing. At this time, our costs are set as they are, but we are continuously working to provide high-quality service while seeking ways to make our prices more accessible.
We would like to remind you that our rates include a range of benefits, such as our extensive purchasing experience, a protection program to keep your packages safe during transit, assistance with customs procedures, and personalized support for your purchases.
If you need more information or have any questions, please don’t hesitate to contact us. We’re here to help!
Kind regards,
aeropost Team.
Great communication with aeropost. Package delay but received in great condition
Reply from aeropost2026-06-15
Hello Luis!
Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support!
Best regards!
aeropost Team.
Juan AndresColombia · 1 review · Experienced 2026-06-11 ·
★★★★★
The service has been extremely poor and…
The service has been extremely poor and I am writing to express my concern and request an immediate solution regarding my package with tracking number MIA000045711565.
I purchased the phone on May 13, and it arrived at your Miami facility on May 18. From that moment, the package remained for approximately two weeks without any updates. After contacting your support team multiple times, I was repeatedly told to wait.
Later, I was informed that the IMEI was required. I promptly resolved this requirement and immediately proceeded to pay for shipping, taxes, and all related charges.
As of today, more than a week and a half has passed since the payment, and the package still shows no updates or shipment. I have contacted your team several times and have only been told to wait 24–48 hours, yet no actual progress has been made.
Additionally, I was informed that a manual flight assignment would be requested in Miami. This was supposedly done more than 48 hours ago, but there has been no change in the shipment status.
I want to emphasize that I have complied with all requirements in a timely manner. However, the package is now approaching one month at your facility without being shipped, which I consider unacceptable.
This phone is my work tool, and I urgently need it, as my current device is damaged.
Therefore, I kindly request:
A clear and immediate solution regarding the shipment.
Confirmation of the shipping date.
Accurate information about the real status of the package.
I do not need further responses asking me to wait without results. I need a concrete solution.
I look forward to your prompt response.
Reply from aeropost2026-06-16
Hello Juan,
We sincerely apologize for the experiences you have had with our service and thank you for sharing your feedback on Trustpilot. We truly value your comments, as they help us identify areas for improvement, and we are committed to taking them into account to elevate the quality of our service.
Please accept our apologies for the inconveniences you have faced. Customer satisfaction is of the utmost importance to us, and we strive to provide exceptional service in every interaction.
Our team has already contacted you to provide an update on your package. We take your feedback very seriously and will work continuously on improving our operations to prevent similar situations from happening in the future. Please rest assured that your comments provide us with a valuable opportunity to learn and grow as an organization.
We appreciate your patience and understanding while we implement these improvements. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
We wish you an excellent day ahead.
Best regards,
aeropost Team
The driver Brandon ensures that he can facilitate you even though his schedule is packed, he checks in to ensure you are available for drop-off.
Reply from aeropost2026-06-15
Hello Leah!
Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process.
We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent.
Best regards!
aeropost Team.
Hello Erica!
Thank you very much for your comment! We’re glad to know that we have met your expectations. At aeropost, we constantly work to provide quality service and offer the best possible experience to our customers.
Best regards!
aeropost Team.
DunimusUnited States · 15 reviews · Experienced 2026-06-09 ·
★★★★★
CUT THE CORD
Buy in the country where you are located. I have used Aeropost over a year. There are horror stories. It is not worth receiving packages from the US. Trust me. Between lost packages, undeliverable packages, over charges, double charges, waiting months, and them not honoring or at the very least them ignoring insurance requests, I am forewarning potential victims. Get over shopping in the US. Moving from the US means disconnecting, not holding on. If you insist on that US "got to have it", it will be a very pricey umbilical cord.
Reply from aeropost2026-06-15
Hello,
We deeply regret the inconveniences you have experienced with our service and sincerely appreciate your feedback, as it helps us identify areas for improvement to provide you with a better experience in the future.
We have tried to contact you to obtain more details about your case but have not received a response. We would be happy to assist you, so please feel free to reach out to us at [email protected]. We will be attentive to resolve your situation quickly and efficiently.
We remain at your disposal.
Kind regards,
aeropost Team.
Hello Jennifer!
Thank you for choosing us! We truly appreciate you taking the time to rate our service. We will continue working hard to maintain the high-quality standards you deserve. We look forward to seeing you again soon!
Best regards!
aeropost Team.
A
ALMA ROSE SUPERSADTrinidad & Tobago · 2 reviews · Verified · Experienced 2026-06-04 ·
★★★★★
Service great
Service great, fast and the guide to a successful help to resolve a package problem was fantastic. Thank you!
Reply from aeropost2026-06-08
Hola Alma,
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost Team.
Hello Omar!
Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Steven from Aeropost Curacao went above and beyond his duty. Our package arrived at last minute just before our departure from Curacao, and he organized it that we can collect our stuff at their airport location. Literally last minutes before our flight out! Thank you Steven and Aeropost Curacao for the amazing service! Regards, Patrick & Emelia
Reply from aeropost2026-06-03
Hello Patrick & Emelia!
Thank you so much for sharing your amazing experience with us. We are absolutely thrilled to hear that our team went above and beyond to make sure you got your package right before your flight! Knowing that we could provide you with such helpful and timely customer service truly makes our day. Thank you for choosing us, and we wish you safe travels!
Regards!
aeropost Team.
The woman in the San Ramón office is always very helpful and kind. With the new app, prealerts are much easier and facilitate shipping.
Reply from aeropost2026-06-03
Hello!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
I have been using Aeropost to ship items from Amazon to the BVI and then on to my house there, and the service has been excellent.
Their logistics system works brilliantly and makes the whole process of getting items delivered overseas so much easier. Everything is well organised, reliable and straightforward to track.
What really stands out is the online support. Whenever I have had a query, the Aeropost team have been there to help quickly and efficiently. It makes a huge difference knowing there is proper support available when shipping internationally.
A brilliant logistics service, excellent customer support and a company I would highly recommend.
Reply from aeropost2026-06-02
We're thrilled to hear that both our shipping process and support team have made a positive difference to your experience. Thank you for your kind words and recommendation, we look forward to continuing to serve you and your shipments to the BVI. 📦✨
They told me that I couldn’t pick up the packages that I wanted because i had some other ones to pick up no customer service or care recipients soo disrespectful and tell me that they had allowed me to pick up the first time out of pitty the location in Montego Bay. Both male recipients no manners and am spending my money to pick up my packages that i bought.
Reply from aeropost2026-05-29
Hello Tracey,
We are truly sorry for the service you received at our Montego Bay counter and for the frustration this has caused you. Please know that you are a highly valued customer to aeropost, and it genuinely matters to us that you feel appreciated and respected every time you choose us.
Your feedback has already been shared with the team in charge for immediate review, as we want to make sure this is corrected for the future. A representative will contact you to provide the proper assistance and care you deserve. Thank you for your patience and for helping us improve.
Kind regards,
aeropost Team.
Hello Alajandro,
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
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