Surprised by customer service
I was surprised that while the clerk was talking to me about my mail pick-up, a woman stepped up, interrupted our conversation, and engaged the clerk in a lengthy conversation while I stood there and waited. I would have expected the clerk to complete my transaction and then attend to someone else. I would not consider the clerk's actions good customer service. Attending to an interrupter only gives poor service to the person you are already attending to.
Hello Paul, Thank you so much for your comment. We sincerely appreciate you taking the time to share your thoughts and highlight areas where we can improve. Your feedback is very valuable to us. We’re pleased to inform you that we’ve taken immediate action in response to your negative experience and are working diligently on the areas that need improvement in order to provide the level of service that meets your needs as quickly as possible. We truly value our customers and are committed to delivering exceptional service at all times. Our goal is to ensure that your experience with us is both positive and satisfactory. We appreciate your patience and understanding as we work to find the right solution. If you have any other questions or concerns, please don’t hesitate to contact us. We’ll be more than happy to assist you. Kind regards, - aeropost Team.
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