Our purpose: Empowering our communities by connecting them to global markets.We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
Written by the business, not verified by us.aeropost (aeropost.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and polite during every single office visit. Consumers also deeply appreciate the remarkably fast delivery times, smooth logistics systems, and clear tracking updates that make overseas shipping completely seamless. However, some customers also noted that shipping prices, customs clearing charges, and extra service fees can occasionally feel very expensive. A few reviewers experienced frustrating communication challenges, delayed responses, or unhelpful employee interactions when trying to resolve issues through customer support. Additionally, some users reported occasional delays or minor inconveniences with local package pickup arrangements.
Auto-generated from all reviews of this business. For reference only.Hello Sebrina! Thank you very much for your comment! We’re glad to know that we have met your expectations. At aeropost, we constantly work to provide quality service and offer the best possible experience to our customers. Best regards! - aeropost Team.
Delivery Service on point! However, local charges are too high in compare to the competitors.
Hello Alicia! Thank you for your feedback! We truly value your comments as they help us identify areas for improvement in our service. We understand your concerns regarding pricing. At this time, our costs are set as they are, but we are continuously working to provide high-quality service while seeking ways to make our prices more accessible. We would like to remind you that our rates include a range of benefits, such as our extensive purchasing experience, a protection program to keep your packages safe during transit, assistance with customs procedures, and personalized support for your purchases. If you need more information or have any questions, please don’t hesitate to contact us. We’re here to help! Kind regards, - aeropost Team.
The speed was fast and the notices from Aeropost were great, something I'm not accustomed to, however, the fees were nearly as expensive as the smart watch that was ordered. Very expensive.
Hello Evan! Thank you so much for taking the time to share your experience with us. We’re really glad to hear that you’ve had a positive experience with our service, our main goal is always to provide you with the best shipping solution for your purchases. We also truly appreciate your feedback regarding our pricing. Your input is very important to us, and we are continuously working on finding ways to make our services more accessible while maintaining the quality and reliability that define us. Please keep in mind that our rates include valuable benefits such as package protection, customs handling support, and personalized assistance throughout your international shopping process. Additionally, our online calculator is designed to provide an estimated cost to help you plan your shipments in advance. If you have any specific questions or notice any differences in your package charges, feel free to reach out via our live chat ➡ https://bit.ly/3QnCbjH. Our team will be happy to assist you. Cordially, - aeropost Team.
never had a problem and i've been with them for years.
Hello Lyndon! Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve. Best regards! - aeropost Team.
Agent had no sense of urgency or communication while dealing with me
Hello Davita, We sincerely regret the experiences you've had with our service and truly appreciate you taking the time to share your feedback. Your observations are very valuable to us, as they help us identify areas for improvement and continue working to offer you a better service. Additionally, we’ve sent you an email requesting more details about your experience so we can provide you with more personalized assistance. We look forward to your response and will be happy to assist you. Cordially, - aeropost Team.
The CSR was able to explain the calculation of the charges based on the CIF value, although high but she knew her stuff.
Hello Mark! Thank you very much for sharing your feedback regarding our customer service. We will continue working hard to ensure you keep receiving the service you deserve! Best regards! - aeropost Team.
Good service and explanations provided by clerks. Smooth and clear updates on the app to keep track of my packages.
Hello Sabrine! Thank you very much for your comment! We’re glad to know that we have met your expectations. At aeropost, we constantly work to provide quality service and offer the best possible experience to our customers. Best regards! - aeropost Team.
Great to hear you had a good experience with us 😊
I always enjoy the pleasant customer service during pick-up. The ladies at the desk are very warm, friendly and helpful.
Hello Letasha! Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost. Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon. Best regards, - aeropost Team.
- Prompt transhipping - Continuous updates on packages - User friendly payment process
Hello RW! Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve. Best regards! - aeropost Team.
I am new member and to be honest I like everything so far although I have only received package but the cost for the package was much pricey compared to other shipping company that I am a member of, I am new so that's my only observation for now, thanks 😊
Hello! We appreciate you sharing your concerns regarding our pricing and truly value your suggestion. At aeropost, we are constantly looking for ways to provide the same high-quality service at a more accessible price for you. It’s important to keep in mind that our rates include a range of benefits, such as our extensive experience in international shopping, a program that ensures your packages travel safely, assistance with customs procedures, and personalized support throughout your shopping process. Additionally, our calculator is designed to give you an approximate estimate of your package’s cost. If you have a specific question or notice a difference between the price of your package and what’s shown on our website, we kindly invite you to share the details with us at [email protected]. You can also contact us through our live chat ➡ https://bit.ly/3QnCbjH, where one of our agents will be happy to assist you. Cordially, - aeropost Team.
The service is fast and reliable and the staff members at the Fairview branch are courteous. I have not experienced any negative customer service since using the services of the company, and I hope it will continue to be so.
Hello Audrey! Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost. Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon. Best regards, - aeropost Team.
I love aeropost for the exceptional customer service and efficiency. As an online shopper I am happy with my aeropost home delivery and hassle free returns. I also feel that the company is innovative and customercentric.
Hello Shirley! Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to. We are here for you! - aeropost Team.
I was always able to follow the progress of the package.
Hello Harry! Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support! Best regards! - aeropost Team.
Goods delivered on a timely basis. good communication as it relates to the whereabouts of the purchased items.
Hello! Thank you very much for your comment! We’re glad to know that we have met your expectations. At aeropost, we constantly work to provide quality service and offer the best possible experience to our customers. Best regards! - aeropost Team.
Hello Lambert! Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support! Best regards! - aeropost Team.
Been using this service for years!!! Never had an issue with them, apart from a few delays now and then but very good service! There whittervillage location is fast and efficient!! Best customer service. 🙌🏿🙌🏿🙌🏿🙌🏿🙌🏿🙌🏿🙌🏿🙌🏿🙌🏿🙌🏿🙌🏿🤸🏿♀️
Hello Oren! Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process. We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent. Best regards! - aeropost Team.
The locker at multicentrum 2000 building.
Hello Edmarginio! Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support! Best regards! - aeropost Team.
The delivery driver was friendly and courteous and the packages arrived in good condition.
Hello Edavis! Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve. Best regards! - aeropost Team.
Satisfied.
It’s great to hear our service met your needs.
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