Our purpose: Empowering our communities by connecting them to global markets.We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
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Is aeropost legit?
aeropost (aeropost.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and polite during every single office visit. Consumers also deeply appreciate the remarkably fast delivery times, smooth logistics systems, and clear tracking updates that make overseas shipping completely seamless.
However, some customers also noted that shipping prices, customs clearing charges, and extra service fees can occasionally feel very expensive. A few reviewers experienced frustrating communication challenges, delayed responses, or unhelpful employee interactions when trying to resolve issues through customer support. Additionally, some users reported occasional delays or minor inconveniences with local package pickup arrangements.
Auto-generated from all reviews of this business. For reference only.
I consolidated and paid for my packages but only received 1. Was expecting all of my packages to be accessible the same day. I had to wait 2days after to receive a message saying that my other items were now at lockers. This is unsatisfactory. I am of the opinion that if items are consolidated and paid for, they should all be grouped, shipped, and boxed as 1 onward, until it reaches the owner.
Reply from aeropost2026-04-17
Thank you for sharing your feedback. We understand the expectation for consolidated packages to move together, so we’d like to explain a bit how our Aeropost consolidations work:
Consolidation virtually groups shipments for billing purposes, but packages remain in their original boxes and are handled and shipped individually, so they may arrive at different times.
You can find more details on how our Consolidation process works here: https://help.global.tortolaexpress.com/EIS/articles/f18f61c8-76e1-4a5c-bf66-479fe2575b5b-consolidation-information
If you’d like us to review your shipment further, please reach out to us at [email protected] or 284-394-0707.
I even got very good help because I’m a new butler and don’t know much about this matter
Reply from aeropost2026-04-15
Hello Phaedra!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost customer experience.
Service was amazing the product got delivered in a timely manner an I would be continuing to do business with you all
Reply from aeropost2026-04-16
Hello Stefon!
Thank you very much for your comment! We’re glad to hear that you are satisfied with the service provided for your online purchases. We will continue working to ensure you keep receiving the service you deserve.
Best regards!
aeropost customer experience
Hello Rehan!
Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost customer experience.
Great customer service. Happy to see .... back at the Sav la mar location.
Reply from aeropost2026-04-16
Hello Oshane!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost customer experience
Hello Miriam!
Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost customer experience.
My experience was amazing. The communication was incredible. I really recommend this company . I will continue buying with them.
Reply from aeropost2026-04-14
Hello Bergimar!
Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to.
We are here for you!
aeropost customer experience
had access to progress of shipment.
Good courteous service from Delivery Courier.
However, should be able to pay the shipping, handling and taxes in local currency
Reply from aeropost2026-04-14
Hello Trevor!
We’re glad to know you’re satisfied with our services.
We also truly appreciate your recommendation, as it helps us continue working on areas where we can improve. We’ll keep striving to ensure you continue receiving the service you deserve.
Kind regards,
aeropost customer experience
Hello Andrew!
Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost customer experience.
I always get excellent service at the Gopaul Lands location from Anthony & his team
Reply from aeropost2026-04-15
Hello!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost customer experience
All orders came pretty early. Earlier than expected.
Reply from aeropost2026-04-14
Hello Ravi!
Thank you very much for your comment! We’re glad to hear that you are satisfied with the service provided for your online purchases. We will continue working to ensure you keep receiving the service you deserve.
Best regards!
aeropost customer experience
Hello Kerry!
Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support!
Best regards!
aeropost customer experience
Aeropost get you packages to the Caribbean efficiently and with tracking.
Reply from aeropost2026-04-10
Hello Stephen!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost customer experience
Easy collection of my package with a pleasant service
Reply from aeropost2026-04-10
Hello Clayton!
Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve.
Best regards!
aeropost customer experience
Hello Hugh!
Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support!
Best regards!
aeropost customer experience
Hello Raquelita!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost customer experience.
Hello Errol!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost customer experience
The follow ups, the clean user interface , the emails, the in app payment system. It's good to do business, feeling safe, secure and hassle free.
Reply from aeropost2026-04-13
Hello Marc!
Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support!
Best regards!
aeropost customer experience
every thing is very good . To much money for to little . partly my gouvernement is to blame
Reply from aeropost2026-04-13
Hello Emile!
Thank you very much for your feedback! We are glad to hear that you found our service to be very good.
Regarding your comments on the costs, we understand your concern. We would like to kindly clarify that import taxes are collected directly by local Customs authorities and are based on government regulations. Our goal is always to provide you with a secure and efficient delivery service.
If you have any questions or would like a detailed explanation of the charges applied to your package, please do not hesitate to contact us at [email protected] or via WhatsApp at https://bit.ly/3QnCbjH. We will be more than happy to assist you!
Best regards!
aeropost customer experience.
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