Our purpose: Empowering our communities by connecting them to global markets.We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
Written by the business, not verified by us.aeropost (aeropost.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and polite during every single office visit. Consumers also deeply appreciate the remarkably fast delivery times, smooth logistics systems, and clear tracking updates that make overseas shipping completely seamless. However, some customers also noted that shipping prices, customs clearing charges, and extra service fees can occasionally feel very expensive. A few reviewers experienced frustrating communication challenges, delayed responses, or unhelpful employee interactions when trying to resolve issues through customer support. Additionally, some users reported occasional delays or minor inconveniences with local package pickup arrangements.
Auto-generated from all reviews of this business. For reference only.I could see the movement of my package and the speed of delivery.
Hello Mark! Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know. Best regards! aeropost customer experience.
Just amazing, and the communication was top-tier.
Hello Gideon! Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost customer experience.
Delivery was quick and shipping cost is reasonable.
Hello Isaiah! Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve. Best regards! aeropost customer experience
Outstanding service from start to finish. Delivery was fast, and customer service went above and beyond to assist me. Highly recommend!
Hello Theisha! Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to. We are here for you! aeropost customer experience
Hello Alex! Thank you for choosing us! We truly appreciate you taking the time to rate our service. We will continue working hard to maintain the high-quality standards you deserve. We look forward to seeing you again soon! Best regards! aeropost customer experience
The tracking capability. I was kept abreast easily with your package tracking software. The communication online as well. I never had to into the store or call anyone concerning my packages, smooth transactions.
Hello Jamie! Thank you very much for your comment! We’re glad to know that we have met your expectations. At aeropost, we constantly work to provide quality service and offer the best possible experience to our customers. Best regards! aeropost customer experience
I have always done “hold for pickup” so I cannot comment on the in country delivery. The Miami side seemed to move well, didn’t pick up on any delay. Even the Customs part went well so if AP can get or keep Customs moving fast that would be a plus.
Hello Michael, Thank you for choosing us! We truly appreciate you taking the time to rate our service. We will continue working hard to maintain the high-quality standards you deserve. We look forward to seeing you again soon! Best regards! aeropost customer experience
Everything worked as advertised , with a clear and detailed structute and with friendly and helpful people throughout the process. I paid less than I had been paying with my old shipping company. I am quite pleased.
Hello Ingrid! Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process. We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent. Best regards! aeropost customer experience
I have no complaints but gratitude. I would recommend anyone to use your company.
Hello Stephanie! Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve. Best regards! aeropost customer experience
The entire process is just seamless and my items are delivered in good order.
Hello Vanessa! Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support! Best regards! aeropost customer experience
Great and fast delivery of packages, updates on packages, step by step assistance and resolution of issue. I always recommend to everyone.
Hello Bailey! Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve. Best regards! aeropost customer experience
We have had excellent service from Aeropost for eleven years with both packages and documents! They are always timely and commucate well especially through their app. We highly recommend Aeropost!
Hello Debra! Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process. We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent. Best regards! aeropost customer experience
One of the auto parts I ordered was damaged.
Hello Alana, We are very sorry to hear that your item did not arrive in the condition you expected. We completely understand the frustration this causes, as our goal at Aeropost is for you to always receive your purchases in perfect condition. We truly appreciate you sharing this feedback with us, as it helps us investigate what went wrong and improve our handling processes. To provide you with a solution as soon as possible, we invite you to contact us through any of the following channels: Live Chat: ➡ https://bit.ly/3QnCbjH 📱 Email: [email protected] 📧 Please keep in mind that to process your claim correctly, there is a period of 10 business days from the package's arrival (whether at a counter, locker, or local delivery). We are ready to help you resolve this! Kind regards, aeropost customer experience
I only give 4 star because for 2 of my packages I ground the price to be a bit crazy . That for belt MIA000045527426 am paying $17 for and also MIA000045518198 . But besides that I would say have said a 5 star . I actually loved that some of the packages were shipped before payment !!!!!! Like I loveeee the fact that as the packages got to Miami they were shipped before here right away . It was convenient and great for me. Keep going a great job, just work on the pricing profile.
We’re happy to know the speed and convenience worked well for you and appreciate you sharing your feedback with us.
The quickness and care of shipping products
Hello Chevaughn! Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know. Best regards! aeropost customer experience.
What i like most is when you forget some item you get helped and most of all the complete service is 10 out of 10 since the start till the end.
Hello Tania! Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost customer experience
Hello Kalisser, We truly appreciate your recommendation, as it motivates us to keep improving in every possible way. We’ll continue working hard to provide you with the service you deserve. Cordially, aeropost customer experience
My package was TOO EXPENSIVE to ship from Miami
Hello Johnnathon, We sincerely appreciate you taking the time to share your experience with us. Your feedback is very valuable and inspires us to continue improving every day to provide you with the highest quality service. We understand your concerns regarding our prices and want to assure you that we are constantly working to make our services more accessible without compromising the quality that defines us. Our rates include important benefits such as package protection, assistance with customs procedures, and personalized advice for your purchases. If you have any specific questions about a case or shipping cost, please feel free to send the details to [email protected] or contact us via WhatsApp through the following link: https://bit.ly/3QnCbjH. We will be happy to assist you with anything you need. Kind regards, aeropost customer experience
The pre alert option and the efficiency of the driver who delivered the goods.
Hello Donna! Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know. Best regards! aeropost customer experience.
Hello Eliot! Thank you very much for your 5-star rating! It lets us know that we are doing things right, and it is a pleasure for us to make your shopping experiences as simple as possible. Best regards, aeropost customer experience.
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