Our purpose: Empowering our communities by connecting them to global markets.We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
Written by the business, not verified by us.
Is aeropost legit?
aeropost (aeropost.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and polite during every single office visit. Consumers also deeply appreciate the remarkably fast delivery times, smooth logistics systems, and clear tracking updates that make overseas shipping completely seamless.
However, some customers also noted that shipping prices, customs clearing charges, and extra service fees can occasionally feel very expensive. A few reviewers experienced frustrating communication challenges, delayed responses, or unhelpful employee interactions when trying to resolve issues through customer support. Additionally, some users reported occasional delays or minor inconveniences with local package pickup arrangements.
Auto-generated from all reviews of this business. For reference only.
Incredibly incompetent customer service and liars to boot. They've held a package of mine for EIGHT weeks now in Miami and have done absolutely nothing to help me. These people will respond to on-line reviews but they will never speak to you in person (just BS AI slop and lies). All I am asking for them to do, literally, is send my packages across town with UPS. It would take them 10 minutes but they won't do it, they would rather spend that time responding to reviewers blowing smoke up their ---. I suspect that they actually lost/stole my packages in their Miami facility and rather than filing an insurance claim (costly and time consuming) they would rather gaslight me with fake AI responses like the one below. It will cost me hundreds of dollars to replace these lost items.
Reply from aeropost2026-05-12
Hello Jack,
We sincerely apologize for the frustration and the delay you’ve experienced with your package. We understand your concerns and would like to clarify the situation.
Please be advised that we no longer offer delivery services to Nicaragua. As a result, we are currently processing the shipment to the alternative U.S. address you provided. We are doing everything in our power to ensure it is sent out as soon as possible.
For further updates or more information regarding your shipment, please reach out to us at [email protected]. We are committed to resolving this for you.
Kind regards,
aeropost Team.
Hello Adrian!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
The service is always great, exceptional customer service from the Mobay Team.
Reply from aeropost2026-05-08
Hello Milinda!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost Team.
Service delivery was good. There was no delay in receiving the updates and packages, once they arrive in the island.
Reply from aeropost2026-05-05
Hello Ruth!
Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve.
Best regards!
aeropost Team.
Excellent communication and very helpful customer service representative
Reply from aeropost2026-05-05
Hello Ramkumar!
Thank you for choosing us! We truly appreciate you taking the time to rate our service. We will continue working hard to maintain the high-quality standards you deserve. We look forward to seeing you again soon!
Best regards!
aeropost Team.
Hello Rena!
Thank you very much for sharing your feedback regarding our services.
We will continue working hard to ensure you keep receiving the service you deserve!
Best regards!
aeropost Team.
They gave me a direct contact number for my driver who I was able to call and verify delivery. Everything went smoothly after that.
Reply from aeropost2026-05-05
Hello Randal!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Hello!
Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
I had help from the beginning to the end of my service. The delivery driver was respectful and pleasant even when I ask him to drop it on work for me cause there was no one home to collect love the experience and I will continue using aeropost.
Reply from aeropost2026-05-05
Hello Christine!
Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to.
We are here for you!
aeropost Team.
communication. check in guy at the counter. everything was smooth
Reply from aeropost2026-05-05
Hello Deeg!
Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support!
Best regards!
aeropost Team.
I am extremely disappointed with my recent experience using Aeropost. I was charged over USD $258 to ship an item that originally cost only USD $53, which I found unreasonable - note I did purchase 2 of this item. Although the manager offered a reduction of approximately USD $115 after investigation, also explaining that the weight was a factor in the high cost, the final cost remained excessive. While I appreciate the partial adjustment, I believe a more meaningful concession could have been offered. This experience has caused me to seriously reconsider continuing to use Aeropost for future shipments.
Reply from aeropost2026-05-05
Hello Verena,
We sincerely regret the experiences you've had with our service and appreciate you taking the time to share your feedback. Your opinion is very important to us, as it helps us identify areas for improvement and continue working toward a higher-quality service.
Please rest assured that we take all customer feedback very seriously, and this is no exception. We are committed to enhancing every aspect of our service and continuously strive to provide you with the experience you deserve.
Thank you once again for your trust and for helping us improve.
Cordially,
aeropost Team.
It was a bit expensive but the service was great nice and kinda fast i really like the app its easy to track my packages!!
Reply from aeropost2026-05-05
Hello Raylison!
Thank you so much for your positive review! We are thrilled to hear that you enjoyed our service and that you find our app easy to use for tracking your packages.
Regarding our rates, we strive to provide the best value by including premium benefits such as full package protection, expert assistance with customs procedures, and personalized shopping advice to ensure your experience is seamless from start to finish.
We appreciate your trust in us and look forward to handling your future shipments! Happy shopping!
Best regargs,
aeropost Team.
The customer service was great and helpful! Usually, I don’t find them that nice but this lady was exceptionally kind!
Reply from aeropost2026-05-05
Hello Emily!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
I paid too much to bring one bottle of supplement. Im not bringing any thing with me arepoost again
Reply from aeropost2026-05-05
Hello Natasha,
We sincerely appreciate you taking the time to share your experience with us. Your feedback is very valuable and inspires us to continue improving every day to provide you with the highest quality service.
We understand your concerns regarding our prices and want to assure you that we are constantly working to make our services more accessible without compromising the quality that defines us. Our rates include important benefits such as package protection, assistance with customs procedures, and personalized advice for your purchases.
If you have any specific questions about a case or shipping cost, please feel free to send the details to [email protected] or contact us via WhatsApp through the following link: https://bit.ly/3QnCbjH. We will be happy to assist you with anything you need.
Kind regards,
aeropost Team.
It was fast shipping and clearing. Pick up is convenient with the current locker system.
Reply from aeropost2026-05-05
Hello Kamau!
Thank you very much for taking the time to share your experience. We’re glad to know that we are meeting your expectations and making your shopping process easier.
We’re also delighted to hear that our lockers has been helpful and has enhanced your online shopping experience.
Best regards!
aeropost Team.
Everything was great! It saved me quite a bit of money compared to the other services.
It was good because they kept me informed and it was cheaper than the other services by a longshot.
Reply from aeropost2026-05-05
Hello Steve!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
A think to collect package from u guy is too expensive, one 12 dala blouse 36 us dala to collect ridiculous
A think customer service is good
Reply from aeropost2026-05-05
Hello Jennifer!
Thank you for your feedback! We truly value your comments as they help us identify areas for improvement in our service.
We understand your concerns regarding pricing. At this time, our costs are set as they are, but we are continuously working to provide high-quality service while seeking ways to make our prices more accessible.
We would like to remind you that our rates include a range of benefits, such as our extensive purchasing experience, a protection program to keep your packages safe during transit, assistance with customs procedures, and personalized support for your purchases.
If you need more information or have any questions, please don’t hesitate to contact us. We’re here to help!
Kind regards,
aeropost Team.
I received a credit note by email. Then I received an order. I should have been able to offset the invoice amount with the credit note. But the people at Aeropost would not let me use the credit because they could not find the credit in the computer system. We are disgusted with the low level of service and intelligence of Aeropost employees. We can’t believe how stupid the people are who we interact with. We will only use Aeropost when we have no other options. You do a terrible job at your Tilaran office. It looks to me like that office only exists to serve Temu customers and no one else.
Reply from aeropost2026-05-05
Hello Jana,
We sincerely apologize for the experiences you've had with our service and appreciate you taking the time to share your feedback. Your observations are highly valuable to us, as they help us identify opportunities for improvement and continue working to provide you with a better service.
We have sent you an email requesting more information regarding the account credit you mentioned for your package payments. We look forward to your response so we can provide you with the best possible assistance. We are here to help!
Best regards,
aeropost Team.
MUST provide local courier name and contact number
The process was simple.
Website data was informative.
Providing local courier name and contact with your pre-alert makes the transition easier.
Reply from aeropost2026-05-05
Hello Wendy!
Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process.
We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent.
Best regards!
aeropost Team.
COORDINADORA USA
eShopex
Veho
Parcel Monkey USA
Shipito
Pietra
Encarguelo.com
Stackry