Our purpose: Empowering our communities by connecting them to global markets.We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
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Is aeropost legit?
aeropost (aeropost.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and polite during every single office visit. Consumers also deeply appreciate the remarkably fast delivery times, smooth logistics systems, and clear tracking updates that make overseas shipping completely seamless.
However, some customers also noted that shipping prices, customs clearing charges, and extra service fees can occasionally feel very expensive. A few reviewers experienced frustrating communication challenges, delayed responses, or unhelpful employee interactions when trying to resolve issues through customer support. Additionally, some users reported occasional delays or minor inconveniences with local package pickup arrangements.
Auto-generated from all reviews of this business. For reference only.
My orders arrive very fast. Compared to other companies I simply feel at home and that my orders are safe till they reach me.
Reply from aeropost2026-05-19
Hello Shahaira!
Thank you for sharing your experience! We are thrilled to know that our fast deliveries and security standards make you feel so comfortable and secure. Providing peace of mind throughout the entire shipping process is our main goal, and we're glad to be your top choice. We look forward to bringing many more packages safely to your hands!
Best regards,
aeropost Team.
I've been using Aeropost now for quite a few years and I've never been disappointed with the company or the service from their employees. Great work.
Reply from aeropost2026-05-19
Hello Marva!
Thank you for your wonderful review! We are incredibly proud to hear about your long-standing experience with us and your kind words regarding our employees. Recognizing our team's hard work is the best compliment we can receive. Thank you for choosing us as your shipping partner!
Best regards,
aeropost Team.
Hello David,
We greatly appreciate your feedback! Thank you for choosing us and for taking the time to share your positive experience. We are always here to help you with your shipping needs.
Best regards,
aeropost Team.
It was easy to create a pre alert. Notification of receipt of package was quick. Shipment was efficient
Reply from aeropost2026-05-18
Hello Marlette!
We greatly appreciate your feedback! It’s wonderful to know that our system and team met your expectations regarding speed and efficiency. Thank you for choosing us as your shipping partner, and we hope to see you again soon.
Kind regards!
aeropost Team.
Communication was not that good. I sent an email but never received a reply. I was unsure about what steps to take once my package arrived in TT.
However, I was pleasantly surprised when the driver called for delivery directions.
Delivery at my door - convenient and great service.
Reply from aeropost2026-05-14
Hello Vin!
Thank you for sharing your experience. We sincerely apologize for the lack of communication regarding your email; this is not the level of service we aim to provide. We are glad to hear that our delivery team in TT turned your experience around with a convenient and great door-to-door service.
We want to ensure you always have the support you need. For any future questions, please feel free to reach out to us at [email protected] or via WhatsApp at https://bit.ly/3QnCbjH. We are here to help!
Cordially,
aeropost Team.
I acknowledge that a delay in receiving my packages post-release from customs was due to incomplete documentation and signature on my part. Once rectified, the process proceeded smoothly and with professionalism. I would like to commend Orlando James for his excellent communication and time management skills. His dedication to his work is truly commendable.
Reply from aeropost2026-05-14
Hello Navin!
It’s wonderful to receive such a positive review! Thank you for your patience during the customs process and for your kind words about our team member. We are very proud to have him as our collaborator, and his commitment to excellence is a great example for all of us. Happy shipping!
Cordially,
aeropost Team.
I collected my package on Tuesday 12th May 2026 and upon reaching home when I opened the package my item was broken into 3 pieces. It was bubble-wrapped for shipping.
Reply from aeropost2026-05-14
Hello Hudita,
We are very sorry to hear that your item did not arrive in the condition you expected. We completely understand the frustration this causes, as our goal at Aeropost is for you to always receive your purchases in perfect condition.
We truly appreciate you sharing this feedback with us, as it helps us investigate what went wrong and improve our handling processes.
To provide you with a solution as soon as possible, we invite you to contact us through any of the following channels:
Live Chat: ➡ https://bit.ly/3QnCbjH 📱
Email: [email protected] 📧
Please keep in mind that to process your claim correctly, there is a period of 10 business days from the package's arrival (whether at a counter, locker, or local delivery). We are ready to help you resolve this!
Kind regards,
aeropost Team.
Hello Colin,
We sincerely apologize for the difficulties you've faced reaching our team. We value your time and want to make sure your concerns are addressed immediately.
Please connect with us through our official channels so we can assist you right away:
📧 Email: [email protected]
📱 WhatsApp: https://bit.ly/3QnCbjH
We are ready to help!
aeropost Team.
Hello Angella,
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
Customer service rep at May Pen Pick-up Center was sulky and indifferent. She was doing just enough not to be rude. Customer alerts/notifications of shipment reaching Miami needs to be prompt.
Reply from aeropost2026-05-14
Hello John,
Please accept our apologies for the service you received at our May Pen Pick-up Center. We value professional and friendly interactions, and we are sorry we missed the mark this time.
We sincerely appreciate the feedback you’ve provided regarding our notification process, as it helps us identify areas for improvement. If you need further assistance or would like to discuss your experience in more detail, please contact us at [email protected].
Kind regards,
aeropost Team.
Aeropost offers fast, and super easy delivery. Been with them for years, I absolutely love their service and their staff members!
Reply from aeropost2026-05-12
Hello Nastassja!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Hello Patria!
Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve.
Best regards!
aeropost Team.
Hello!
We’re glad to know our pickup process was easy and our team was friendly. Our goal is to make your shipping experience as seamless as possible. Happy shopping!
Kind regards!
aeropost Team.
I always received an answer to my questions by no later than the next day. One thing I would like to see is for Aeropost make it easier to change our address. The first time I tried to do that I had to go through a bunch of questions and put my address on a map which I found difficult to do. Make everything easy and eliminate any unnecessary steps. I also noticed that many ignorant people are saying you are a scam company. I know you are not. Those people do not understand that you are a company that re-ships items from the US to the rest of the world. It might be a good idea to put a short message someplace in your communications or on your home page and also to remove those ratings, mostly from eBay, that claim you are a scam company. You can explain that you removed them because they are false and they are destroying the reputation of your company. Aeropost is important for people outside the US who want to buy products in the US. Those ratings are just plain stupid and come from ignorant people. One final thing. I prefer communications in English. Please check my preferences before sending out communications to me That can be done automatically by your email system.
Reply from aeropost2026-05-13
Hello Allen,
We sincerely appreciate you taking the time to share your experience with us. We highly value your feedback and recommendations, as they help us identify areas for improvement and continue working to provide the quality service you deserve.
Regarding your language preferences, we would love to help you sort this out. Please contact us at [email protected] so we can update your account settings and ensure all future communications reach you in English.
Thank you for trusting us as your bridge to shopping in the US!
Best regards,
aeropost Team.
My package got to the destination fast. I really enjoyed being able to track it and pay beforehand.
Reply from aeropost2026-05-11
Hello Maurette!
Thank you for choosing us! We truly appreciate you taking the time to rate our service. We will continue working hard to maintain the high-quality standards you deserve. We look forward to seeing you again soon!
Best regards!
aeropost Team.
Everything was smooth, the app and notifications make. Consider doing WhatsApp updates on the packages status
Reply from aeropost2026-05-11
Hello Athaliah!
Thank you very much for taking the time to share your experience. We’re glad to know that we are meeting your expectations and making your shopping process easier.
We’re also delighted to hear that our app has been helpful and has enhanced your online shopping experience.
Best regards!
aeropost Team.
Main package delivery was great. Seems I had mail as well but that did not come.
Reply from aeropost2026-05-12
Hello Awawi!
We're thrilled to hear your package delivery was great. Regarding your mail, please note that letter mail follows a different processing flow than packages. We’d love to help you track it down! Please email us at [email protected] with your account details so we can look into this for you right away.
Cordially,
aeropost Team.
Quick, efficient and professional customer service.
Reply from aeropost2026-05-12
Hello Patricia!
Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Very fast, package was not damaged. Updates were great and the office staff for pickup were wonderful. Will use all the time
Reply from aeropost2026-05-08
Hello Paul!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
Top of the line customer service, agent is always welcoming, accommodating and very helpful resolving any issues that one may have. Also you never feel like you are bothering or an inconvenience and you leave very satisfied that's hard to come by 100%
Reply from aeropost2026-05-11
Hello Beverly!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
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