Our purpose: Empowering our communities by connecting them to global markets.We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
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Is aeropost legit?
aeropost (aeropost.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and polite during every single office visit. Consumers also deeply appreciate the remarkably fast delivery times, smooth logistics systems, and clear tracking updates that make overseas shipping completely seamless.
However, some customers also noted that shipping prices, customs clearing charges, and extra service fees can occasionally feel very expensive. A few reviewers experienced frustrating communication challenges, delayed responses, or unhelpful employee interactions when trying to resolve issues through customer support. Additionally, some users reported occasional delays or minor inconveniences with local package pickup arrangements.
Auto-generated from all reviews of this business. For reference only.
It is the timeliness of deliveries. I track my packages from the time of purchase and both the foreign suppliers and the local Couriers have thus far been doing good jobs at delivering according to their advertising. Keeping to one's word builds trust and encourages the customer to return.
Reply from aeropost2026-05-05
Hello Lois!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Fast delivery straight to my door, and payment for shipping and customs was reasonable and on point, my first time ordering anything online I was a bit skeptical especially when paying for an item using another address etc. However, everything was displayed well on the app so I was able to track my package and when it finally arrived at my door I felt a relief and satisfaction. Aeropost has my trust 100%, it took 10 days to receive my package after ordering my camera from Amazon
Reply from aeropost2026-04-28
Hello Christine!
Thank you for taking the time to share your feedback about our services. We strive every day to provide the best possible experience, and your comments are essential in this continuous improvement process.
We want you to always receive the service you deserve, and your feedback motivates us to keep refining every detail. We’re glad to know we can count on your support to make every experience excellent.
Best regards!
aeropost customer experience
I received my package sooner than expected, however, I think it’s too expensive
Reply from aeropost2026-04-28
Hello Jessica!
Thank you for your feedback! We are thrilled to hear that your package arrived even sooner than expected, as we work hard to ensure the fastest delivery times.
Regarding your comment on pricing, we understand that cost is an important factor. We would like to highlight that our rates include several key benefits designed to provide you with peace of mind and a premium experience, such as:
Package protection to ensure your items are safe.
Customs clearance assistance to handle all the paperwork for you.
Personalized shopping advice to support you every step of the way.
We strive to provide the best value by combining these specialized services with the speed you already experienced. We truly appreciate your business and look forward to serving you again!
Best regards,
aeropost customer experience
Hello Hermoine!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost customer experience.
I had a deadline for my package and the delivery service was great...
Reply from aeropost2026-04-28
Hello Cecil!
Thank you very much for your comment! We’re glad to hear that you are satisfied with the service provided for your online purchases. We will continue working to ensure you keep receiving the service you deserve.
Best regards!
aeropost customer experience
Hello Akinsheye!
Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve.
Best regards!
aeropost customer experience
I did not receive the package and I received no notification of it being sent. I looked at my account to see if it was in Miami and it showed nothing. Your service has gone downhill of late.
I did not receive notification nor did I receive the package
Reply from aeropost2026-04-27
Hello Walter,
We sincerely apologize for the concern caused by not receiving your package yet. We understand how important your purchases are to you.
Please be advised that we have already reached out to you directly to verify your shipment details. We are waiting for your response with more information so we can investigate the status of your package and provide you with a prompt solution.
At aeropost, our priority is to ensure your items reach you safely. We look forward to resolving this for you as quickly as possible.
Best regards,
aeropost customer experience
Hello!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost customer experience.
Hello Stephenie!
Thank you for choosing us! We truly appreciate you taking the time to rate our service. We will continue working hard to maintain the high-quality standards you deserve. We look forward to seeing you again soon!
Best regards!
aeropost customer experience
Hello Keyli!
We truly appreciate you taking the time to share your feedback with us. Every comment helps us better understand our customers’ needs and continue improving the quality of our service.
Regarding your concerns about our rates, please rest assured that at aeropost, we strive to maintain a fair balance between competitive pricing and the reliable, high-quality service that defines us. Our rates include valuable benefits such as safe package handling, assistance with customs procedures, and personalized support throughout your shopping experience.
If you’d like us to review a specific case or have questions about a shipment, we’d be happy to assist you via [email protected] or WhatsApp at https://bit.ly/3QnCbjH.
Thank you once again for your trust and for helping us continue to improve.
aeropost customer experience
Hola Colin,
Agradecemos mucho que hayas compartido tu opinión con nosotros. Valoramos cada comentario, ya que nos permite comprender mejor las necesidades de nuestros clientes y continuar fortaleciendo la calidad de nuestro servicio.
Con respecto a tus observaciones sobre nuestras tarifas, queremos asegurarte que en aeropost buscamos siempre mantener un equilibrio entre precios competitivos y un servicio confiable que incluya beneficios como el manejo seguro de tus paquetes, el apoyo en trámites aduaneros y la atención personalizada que nos distingue.
Si deseas que revisemos un caso en específico o tienes dudas sobre algún envío, con gusto te atenderemos a través de [email protected] o por WhatsApp en el siguiente enlace: https://bit.ly/3QnCbjH.
Gracias nuevamente por tu confianza y por ayudarnos a seguir mejorando.
aeropost customer experience
Hello Jacqueline,
We sincerely appreciate you taking the time to share your experience with us. Your feedback is very valuable and inspires us to continue improving every day to provide you with the highest quality service.
We understand your concerns regarding our prices and want to assure you that we are constantly working to make our services more accessible without compromising the quality that defines us. Our rates include important benefits such as package protection, assistance with customs procedures, and personalized advice for your purchases.
If you have any specific questions about a case or shipping cost, please feel free to send the details to [email protected] or contact us via WhatsApp through the following link: https://bit.ly/3QnCbjH. We will be happy to assist you with anything you need.
Kind regards,
aeropost customer experience
Helpful staff, quick processing and timely delivery.
Reply from aeropost2026-04-23
Hello James!
Thank you very much for your 5-star rating! It lets us know that we are doing things right, and it is a pleasure for us to make your shopping experiences as simple as possible.
Best regards,
aeropost customer experience.
Hello Carol!
Thank you very much for sharing your feedback regarding our services.
We will continue working hard to ensure you keep receiving the service you deserve!
Best regards!
aeropost customer experience
Hello Jeffery!
Thank you very much for your comment! We’re glad to know that we have met your expectations. At aeropost, we constantly work to provide quality service and offer the best possible experience to our customers.
Best regards!
aeropost customer experience
Hello Tashagay!
Thank you very much for your 5-star rating! It lets us know that we are doing things right, and it is a pleasure for us to make your shopping experiences as simple as possible.
Best regards,
aeropost customer experience.
I was able create an alert and track my package. Probably, do delivery for busy clients.
Reply from aeropost2026-04-22
Hello Mellisha!
Thank you so much for your feedback!
We are thrilled to hear that you had a great experience creating alerts and tracking your package. Regarding your suggestion, we do offer delivery options for our busy clients!
If you would like to set up or change your delivery preferences to receive your packages at home or your office, please visit:
➡️ http://www.mailpacgroup.com/delivery
We are happy to have met your expectations and look forward to seeing you again soon!
Kind regards!
aeropost customer experience
Hello Andro!
Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know.
Best regards!
aeropost customer experience.
I received on my phone 6 codes for of the 7 packages i was helped consolidating. Then the help service for the 7th code was useless, the clickbox app allowed me extend my pickup time for 24h, i arrived a few minutes late on a sunday afternoon and i wasnt able to retrieve my package again. now the information available on how to get my package is confusing and i have to schedule pickup in town.
Service is automated in a way that strives to reduce your work load but has LOW concern and criteria for customer experience at a SUPER HIGH cost.
Reply from aeropost2026-04-23
Thank you for sharing your feedback. We understand how frustrating this experience must have been, especially when you were unable to retrieve your package as expected. The Clickbox locker system operates separately, but we will raise this issue with the relevant team to ensure it is reviewed.
If you’d like assistance in arranging your pickup or reviewing your shipment, please reach out to us at [email protected]
or 284-394-0707.
I received my pacakes in time, within 2 weeks exactly. Super happy with the fast delivery, however the prices for shipping are very high but overall I am happy.
Reply from aeropost2026-04-22
Hello Kisse!
Thank you for your feedback! We truly value your comments as they help us identify areas for improvement in our service.
We understand your concerns regarding pricing. At this time, our costs are set as they are, but we are continuously working to provide high-quality service while seeking ways to make our prices more accessible.
We would like to remind you that our rates include a range of benefits, such as our extensive purchasing experience, a protection program to keep your packages safe during transit, assistance with customs procedures, and personalized support for your purchases.
If you need more information or have any questions, please don’t hesitate to contact us. We’re here to help!
Kind regards,
aeropost customer experience
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