no human criteria and zero customer experience
I received on my phone 6 codes for of the 7 packages i was helped consolidating. Then the help service for the 7th code was useless, the clickbox app allowed me extend my pickup time for 24h, i arrived a few minutes late on a sunday afternoon and i wasnt able to retrieve my package again. now the information available on how to get my package is confusing and i have to schedule pickup in town. Service is automated in a way that strives to reduce your work load but has LOW concern and criteria for customer experience at a SUPER HIGH cost.