Incredibly incompetent customer…
Incredibly incompetent customer service and liars to boot. They've held a package of mine for EIGHT weeks now in Miami and have done absolutely nothing to help me. These people will respond to on-line reviews but they will never speak to you in person (just BS AI slop and lies). All I am asking for them to do, literally, is send my packages across town with UPS. It would take them 10 minutes but they won't do it, they would rather spend that time responding to reviewers blowing smoke up their ---. I suspect that they actually lost/stole my packages in their Miami facility and rather than filing an insurance claim (costly and time consuming) they would rather gaslight me with fake AI responses like the one below. It will cost me hundreds of dollars to replace these lost items.