Our purpose: Empowering our communities by connecting them to global markets.We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
Written by the business, not verified by us.aeropost (aeropost.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, welcoming, and polite during every single office visit. Consumers also deeply appreciate the remarkably fast delivery times, smooth logistics systems, and clear tracking updates that make overseas shipping completely seamless. However, some customers also noted that shipping prices, customs clearing charges, and extra service fees can occasionally feel very expensive. A few reviewers experienced frustrating communication challenges, delayed responses, or unhelpful employee interactions when trying to resolve issues through customer support. Additionally, some users reported occasional delays or minor inconveniences with local package pickup arrangements.
Auto-generated from all reviews of this business. For reference only.You can track your package sooo easy and great service and fast when picking up package
Hello Suzette! Thank you very much for taking the time to share your experience. We’re glad to know that we are meeting your expectations and making your shopping process easier. We’re also delighted to hear that our app has been helpful and has enhanced your online shopping experience. Best regards! aeropost customer experience
It's fastest so far, Keep it up
Hello Wayne! Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost customer experience.
Amazing company!! Service good, service good! Also the app where the work with is very good and accurate! Other company’s here on Curacao can take an example of! 10/10
Hello Zairo! Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are enjoying our service and that our app has been a helpful and accurate tool for your shipments. Your satisfaction is our greatest reward. If there is anything else you need, remember we are always here to help! Kind regards! aeropost customer experience.
Representative meet me at the door, pull my information up I was in and out under 5mins. Welcoming, warm, professional and friendly. One small issue is parking but the rep assured me that she will speak with the security.
Hello Ezobel! Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost. Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon. Best regards, aeropost customer experience
timely update on tracking, flexible payment methods, and one final cost rather than series of payment.
Hello Barry! Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost customer experience
The professional manner of service. For some reason I was taken aback by the help I got to carry my package to the car. Awesome.
Hello Cheryl! Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost. Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon. Best regards, aeropost customer experience
I have as yet not received my packages. Since the beginning of March, I have been trying to phone your local office in Aruba, but nobody is picking up the phone. I also understand that since March 31, you are no longer represented by your former local agent. Am wondering what happened to my orders.
Hello Robert, We sincerely apologize for the inconveniences you have experienced with your packages. We would like to inform you that our operations in Aruba officially closed on March 31st. However, we want to ensure you get the assistance you need. Please contact our specialized team to discuss the available options for your packages currently held in Miami. You can reach us through the following email: [email protected]. Our team is ready to help you resolve this situation as quickly as possible. Thank you for your patience and for bringing this to our attention. Cordially, aeropost customer experience.
I got it quickly. Information is provided by whatsapp which makes it easy. The pick up was also very quick.
Hello Glennfor! Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to. Best regards! aeropost customer experience
fast delivery
Hello Kunta! Thank you very much for your 5-star rating! It lets us know that we are doing things right, and it is a pleasure for us to make your shopping experiences as simple as possible. Best regards, aeropost customer experience.
Ordering my items and receiving it on time
Hello Timaeus! Thank you very much for your comment, as it reassures us that we are doing things right. We’re glad to know you are satisfied with the service provided for your package. We will continue working to ensure you keep receiving the service you deserve. Best regards! aeropost customer experience
Shopping is easy. Just buy ship and forget it. It is delivered straight to your home.
Hello Prisga! Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to. We are here for you! - aeropost Team.
This company ALWAYS did everything right, too bad, they're terminating their bussines in Aruba.
Hello Sigmund! Thank you so much for your kind words and for trusting us throughout your experience with our service. It truly means a lot to know that we were able to meet your expectations. We understand how disappointing this news may be, and we sincerely appreciate your support over time. If there’s anything we can assist you, please don’t hesitate to reach out, we’ll be more than happy to help. Best regards, - aeropost Team.
Went very fast for this two packages
Hello Randolf! Thank you for your comment! We’re happy to know that we have met your expectations. We strive to provide the best service and ensure our customers are satisfied. If you need anything else, please don’t hesitate to let us know. Best regards! - aeropost Team.
The best logistiche company
Hello Nelson! Thank you very much for your comment! We’re glad to hear that you are satisfied with the service provided for your online purchases. We will continue working to ensure you keep receiving the service you deserve. Best regards! - aeropost Team.
Hello Suzanne! Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost. Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon. Best regards, - aeropost Team.
You all does take extremely long to clear packages vs other companies
Hello Mahesh, We sincerely regret the experiences you’ve had with our service and truly appreciate you sharing your feedback on Trustpilot. Your input is very valuable to us, as it helps identify areas where we can improve, and we are committed to using it to enhance the quality of our service. At present, the local customs office in Trinidad has been experiencing delays in the clearance and release of packages, which unfortunately are beyond our control. While we always request the highest possible priority for processing our shipments, understanding how important it is for you to receive your purchases on time, these timeframes ultimately depend on customs procedures. We truly appreciate your patience and understanding as we continue working on improvements. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly. Cordially, - aeropost Team.
packages received in a timely manner.Customer service was great.
We appreciate you taking the time to share your feedback, and look forward to shipping with you again!
Communication was great
Hello Francis! Thank you very much for your comment! We’re glad to hear that you are satisfied with the service provided for your online purchases. We will continue working to ensure you keep receiving the service you deserve. Best regards! - aeropost Team.
Good day, I would like to formally raise a concern regarding a recent experience with Aeropost. My vendor mistakenly sent six boxes to Aeropost, and it took nearly a week for your team to locate them. This delay prevented me from retrieving the shipment in a timely manner and forwarding it via DHL to meet my customer’s deadline. Unfortunately, as a result, I was unable to fulfill my commitment to my customer. Additionally, I must highlight a concern regarding customer service at the receiving bay. My courier reported that the staff member on duty was unprofessional and dismissive, stating he had many customers to attend to and that he would have to wait—despite there being no one else present at the time. This experience has been both disappointing and damaging to my business operations. I respectfully ask that you review this matter internally, as timely handling and professional service are critical to maintaining customer trust. I would appreciate your feedback on this situation and any steps that will be taken to prevent similar issues in the future.
Hello Trevor, Thank you so much for your comment. We sincerely appreciate you taking the time to share your thoughts and highlight areas where we can improve. Your feedback is very valuable to us. We’re pleased to inform you that we’ve taken immediate action in response to your negative experience and are working diligently on the areas that need improvement in order to provide the level of service that meets your needs as quickly as possible. We truly value our customers and are committed to delivering exceptional service at all times. Our goal is to ensure that your experience with us is both positive and satisfactory. We appreciate your patience and understanding as we work to find the right solution. If you have any other questions or concerns, please don’t hesitate to contact us. We’ll be more than happy to assist you. Kind regards, - aeropost Team.
Hello Natasha! Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support! Best regards! - aeropost Team.
201 reviews matching
COORDINADORA USA
eShopex
Veho
Parcel Monkey USA
Shipito
Pietra
Encarguelo.com
Stackry