Most reviewers were let down by their experience overall. Travelers frequently found the customer service team completely unhelpful, reporting frustratingly long wait times, unresponsiveness, and uncooperative representatives when attempting to resolve urgent booking problems. Many consumers also struggled heavily with rigid refund policies, unexpected hidden fees, and severe discrepancies between their confirmed reservations and actual accommodations upon arrival.
The minority of people were satisfied with the platform, noting competitive prices, reliable cost savings, and successful stays when managing their travel plans carefully. Some reviewers also mentioned receiving prompt assistance and confirmation after contacting direct support channels to verify their hotel details.
Agoda's Unreliable Service Left Us Stranded Without Accommodation
I am extremely disappointed with the handling of our 7-night all-inclusive booking in the Maldives through Agoda. We booked well in advance, with non-refundable flights, and are travelling with a 6-month-old baby in December.
When we contacted the resort to arrange transfers, we were informed that our booking couldn’t be guaranteed due to incorrect rates advertised by Agoda. Despite reaching out to Agoda, they have not provided any resolution. They refused to honour the original price or offer alternative accommodation in the Maldives.
As we are travelling during peak season, finding alternative accommodations is not an option due to skyrocketing prices, which is why we booked early. Now, we are left with confirmed flights but no accommodation.
This situation reflects extremely poorly on Agoda’s professionalism and reliability. We trusted their platform for a smooth booking experience, and they have completely failed to deliver.
Agoda has this cash back program but you can only receive your cashback reward in certain currencies, not in the currency you paid with. This is a scam.
Glad I read the reviews on Trustpilot and cancelled
I’d warn others not to use this site. Wasted hours trying to get booking through.
Booked two rooms two days ago with payment to be made yesterday. Trouble doing this as credit card kept being refused by Agoda as was “not valid” which was not true.
Bank told me that details from Agoda which allow the bank to process the payment were missing. All sounded very fishy and despite trying nearly a dozen times plus using a debit card and my husband’s card never managed to get the booking paid.
I even found a phone number on an online search. The man I spoke to found my booking and said I could pay over the phone. Not going to pay £2500 to a random call handler!
Have used Agoda in the past and was pleased with the service. No idea what’s happened since, but won’t be using them again.
I finally saw sense and cancelled the booking and actually found the hotel cheaper on another site.
Made a mistake here and paid for it but you are taken there via trivago so you think it’s legit. Booked a hotel turns out in wrong location by mistake prepared to stay first night but need to cancel 3 further dates. Won’t even talk to me citing error on my booking info. I’ve given up on the money and am leaving tomorrow. I wish I could load the view from the room :-(
I booked a hotel in Amalfi coast on August 29/24
Hotel residenza sole, I was given wrong address for the hotel on my booking as there well 2 hotel had 2 location
I paid 90 euro for a taxi to take me there finding out it was the wrong hotel
After making a few phone call by the hotel clerk I was told my booking was at the other location
It wasn’t easy to come back to the right location with my luggage in a taxi again paying another $50 euro
Have Agoda gave the proper address to begin with
I would not faced this issue and expense
Turned up at the property in India with pre paid confirmation from Agoda and the hotel denied room saying they do not have tie up with Agoda . Called Agoda customer care 10:40 pm local time, spent crucial time at night with them (around 30 mins) and they were not able to contact the property and offered a callback to arrange alternative booking. Agoda specialist team called back and offered cancellation+AgodaCash compensation as they were not able to find alternative bookings. It was of no help as it is already late in night and with kids and elderly. Got stranded at middle of night without any practical help. Disappointed with the property and with Agoda for such pathetic business values. If the pre paid confirmation of a property cannot guarantee you the accommodation, what is the point of using these services? A full refund will not give you alternative accomodation and address the risk of sleeping on the street with kids and elderly. This is nothing but unethical business practices and fraud.
NO STARS IF IT WERE POSSIBLE - Following the death of my father in Australia, my husband and I had to cancel a booking for a hotel in Germany we'd made through Agoda. It was a non-refundable booking so we were aware of the situation. However given the circumstances I thought I would ask.
I sent the request to Agoda at 16.35 on 8 August 2024. At 16.38 that day Agoda had responded saying they had contacted the hotel and the request was denied. Very quick indeed!! I wrote to the hotel and they said they had not received a request for cancellation. It is impossible to converse with anyone from Agoda because my query doesn't fit within their options. I have not cancelled the booking because the hotel said if it was up to them they would at the very least offer us a rebooking (not an option for us) but they could not as the booking was made through Agoda.
Agoda have lost our business for ever.
Also would like to rate this company 0. Booked a hotel through bookings.com, this company cancelled the booking now refusing to talk to me and no sign of a refund!
TOOK £235 DIRECTLY OUT MY BANK ACCOUNT WHEN IT WAS A “pay at hotel” been back and forth for 5 weeks now and they won’t refund my money!!!! Absolute S*** show. Wouldn’t bother wasting your money by the looks of this they do this a lot!😡 everyday they require different information and someone new dealing with your case. Customer service is shocking!!!! More to the story but WOW! NEVER AGAIN FURIOUS.
This company is dreadful! I would give them 0 stars. DO NOT USE THEM. Dreadful customer service. Their complaint system is appalling. They booked a hotel for me despite being able to honour what I asked for and then refused to cancel it! The communication I had with them was tortuous.
I had a bad experience on my bookings and reviews was never published.
First Room had open wiring and the second had a bathroom that was flooded with toilet water, toilet was not working, and was already full of human waste. The property owners did even bother to pick their phone or reply.
Have send several complains but no use. not even a reply from the company.
Booked room with agoda for one night stay at Ham And Cheese Malton.Rang hotel the week before to confirm booking and hadn,t been booked. They said no details and could not book for one night only and had to be two. Luckly cancelled my bank card so no money transfered,but have to drive back to football tournament in one day.
This website is awful!!!! Please do not give them your money. They do not care about the service or quality of your experience. I booked a hotel through them and it was the most awful experience of my life. The amount of stress I went through. DO NOT USE THEM!!!!!!
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