Ahrefs

Hello, Thank you for taking the time to leave us a review and sorry at the same time that our pricing model didn't work for you! Not every search consumes a report credit. For example, the Toolbar doesn't, while Site Audit and Rank Tracker consume separate credits. We also consume only 1 report credit for a set of applied filters, 1 report credit for one keyword research (you can search up to 10,000 keywords in one search), and 1 report for one search in the Batch Analysis tool (you can search up to 200 URLs in one search). More on report credit consumption on our help page: https://help.ahrefs.com/en/articles/6061658-about-reports-and-export-rows Unfortunately, we don't offer refunds for used report credits. Did you request a refund for the initial 500 report credits that come with your plan or for the additional pay-as-you-go reports?

Hi Semyon - appreciate sharing your experience with Ahrefs, I'm sorry it hasn't been a good one! We believe that we have made sure to provide all the details of additional fees about our plans on our pricing page (https://ahrefs.com/pricing), including a live in-app report usage counter (at the top of the page next to the Account's name). We even have a special page under Account Settings called Limits and Usage, where you can monitor your report credit usage and limit it to prevent further overcharges. Please reach out to our support at [email protected] if you have any question about any extra cost incurred to you. As for "lying on our main page about reviews", I'm not sure what you refer to. Could you provide more details please? Thank you!

Hi Oliv, Thank you for the review and we're very sorry to see that the new "pay-as-you-go" model doesn't work for you! With the old plans, each tool had its own set of limits, such as "Reports per week" in Keywords Explorer. Since launching the new plans, we've removed such limits and applied a single limit called report credits, which can be used interchangeably in all tools (except Site Audit and Rank Tracker). More on it: https://help.ahrefs.com/en/articles/6061658-about-reports-and-export-rows We believe that we have made sure to provide all the details of additional fees on our plans, pricing page (https://ahrefs.com/pricing), and live report usage counter (at the top of the page next to the Account's name). We even have a special page under Account Settings called Limits and Usage, where you can monitor your report credit usage and limit it to prevent further overcharges. Sorry again to see you leaving!

Sorry that our pricing didn't work for you, Scott.  We do believe there's a misunderstanding. Even though your initial question within the support chat was about excluding certain URLs from a site audit crawl, we do allow you to scan broken backlinks and 404 pages.  In fact, we even have an article on it, feel free to read it: https://ahrefs.com/blog/fix-broken-links/. Or reach out to our support reps and they will help. -- Reply to your response: You made a false claim "this SEO package does not even scan for dead links", that's what we've addressed first. Back to your main concern. Your plan includes 100k Site Audit (SA) credits. Only internal HTML pages that return the 200 (OK) HTTP status code consume SA credits - redirects, resources, and any other links do not. As far as I can see, you've performed 2 successful crawls and stopped 5, which in total amount to 100,098 SA credits. You have a big online shopping directory, which leaves you with two options: 1. Limit the number of pages to be crawled from the Site Audit settings (or exclude certain pages to be crawled, like our support agent recommended) 2. Upgrade to a higher plan that comes with more SA credits. Hope this clarifies! -- #2nd reply to your response: "There is absolutely nothing false about my claim, you do not scan for dead external links." We do allow you to crawl broken backlinks and broken links, but only on the Standard plan onwards. You are on a lower one - the Lite plan - hence would need to upgrade to a higher plan if you wish to crawl them. "My login redirects were consuming my credits."  We've checked the implied pages and they were internal HTML pages that return the 200 HTTP status code, which means they consume Site Audit credits.  If you're referring to the fact that the pages in case are redirects using JS, we don't consider that a redirect. For us, a redirect is a URL that returns a 30X (301, 302, etc.) HTTP status code. "You've performed 2 successful crawls" ", "they did not scan all the urls on the website as the default was set to too low, I had to increase this."  Indeed, by default, the "maximum number of internal pages" limit is set to 10k for the first crawl. We've warned you upon your first crawl that the default limit has been reached, which you've increased to 15k, then to 25k (the maximum limit).  The maximum internal links we ever crawled for your website was 21,800, but the crawl was stopped by yourself. You also stopped 3 other consecutive crawls before consuming all your Site Audit credits. May we know what was the reason for that?  Again, the Lite plan that you were on only supports 100k Site Audit credits. We can't know how large the websites of our customers are, that's why we allow you to change the maximum number of internal pages to be crawled in accordance with your chosen plan.

Hi Adam, We're very sorry indeed that the “Pay as you go” pricing didn’t work for you. As you correctly pointed out, our new pricing model efficiently allows light users to keep the price they have to pay low (depending on their actual usage) while heavy users who use and benefit from the service more, pay more. We keep getting more features and reports our customers are asking for to provide the best value for their money. The monthly report limit is not only stated on our pricing page, but also in-app under the Reports Usage counter (at the top of the page next to the Account's name) and also under the Limits & usage area under Account Settings (where you can limit your usage). A few clarifications are needed in regards to how reports work. We don't charge for viewing projects on your Dashboard, Rank Tracker & Site Audit (they have their own credits), and pagination. Filters do indeed consumer reports, but we charge for a series of filters applied and not for each individual filter.  Also note that we charge for reports in 30 minutes timeframes from the moment you access them, meaning you don't consume any extra if you re-access a report/feature in this timeframe. More on this here: https://help.ahrefs.com/en/articles/6061658-about-reports-and-export-rows We do however understand that this might not work for you, hence we've refunded your subscription in full, not on a pro-rated basis as you stated above. Thank you again for your interest in Ahrefs!

Hi Sage. Yes, we do read what our customers are saying. On this note, thank you for sharing your thoughts. At the same time, we're sorry that the "Pay as you go" pricing model doesn't work for you. For Ahrefs, in general, it allows us to keep prices lower for light users while people who use and benefit from service more pay more. Please note though that we do not force our grandfathered customers to switch to the new plans. We have listed all our additional fees on our Pricing page (https://ahrefs.com/pricing) so that our users are fully aware on what is available to each plan and what would cost additional pay-as-you-go charges. Apart from that, we also have a special page Account Settings > Limits and Usage, where you can monitor your account's limits and data usage any time. Besides, you are also able to check your report usage in real time from our Report Usage counter (at the top of the page next to the Account's name). Please reach out to our support at [email protected] if you have any questions about the extra costs incurred to you. One of our friendly agents will gladly provide explanations and usage log files to understand how and when additional charges were incurred. Thank you and regards.

Thank you so much for your kind words, Eric, much appreciated! :)

Hi there We are very sorry to hear that you you won't use our tool anymore. Could you please share with us more on what specifically made you unhappy with our toolset so that we can have a chance to provide you with more details? Alternatively, you are very welcome to contact us at [email protected] and one of our support agents can assist you further. Regards

Hi Andrew, we respect your decision to switch to other tools and are sincerely sorry for this situation. However we do believe we did everything we could to help you out in this case and never lied to you or participated in any shady practices. Since one of the charges within your subscription was reported as Fraudulent (by mistake as it later turned out), such a subscription couldn't be kept active, that is why it got cancelled and you were issued a pro-rated refund for all unused months. We could not refund you in full since the service was actively used within the period of 11 Jan 2022- 6 Jun 2022. If you change your mind and decide to re-subscribe, please, let us know - we will gladly assist to help you sign up for the same plan you used to have. Update: Hi Andrew, just to clarify, this review was not flagged for removal. Thanks!

Hi Kat We are very sorry that the “Pay as you go” pricing doesn’t work for you. For Ahrefs in general it allows to keep price lower for light users while people who use and benefit from service more pay more. We have listed all our additional fees on our Pricing page https://ahrefs.com/pricing so that our users are fully across on what is available to each plan and what would cost additional pay-as-you-go charges. Apart from that, we also have a special page Account Settings > Limits and Usage where you can monitor your account's limits and data usage any time. Besides, you are also able to check your report usage in real time from our Report Usage counter (at the top of the page next to the Account's name). Please reach out to [email protected] and one of our support agents will help to explain for you what those additional fees were. Regards

Hi Mohamed Mustafa We are very sorry about the experience you have had. Could you please get in touch with us at [email protected] with your account details so that one of our customer agents can help to address the issue you are having? With regards to your review, we reckon that you might have referred to the new plan and pricing we recently launched. If that is correct, we are very sorry to hear that the "pay-as-you-go" model of the new plan and pricing doesn't work for you. Kindly note that we have always made sure to keep all the details of our new plan and pricing as well as additional charges transparent. You can check more details on our Plans and Pricing page https://ahrefs.com/pricing as well as the Pay As You Go charges on our Terms & Conditions page https://ahrefs.com/terms. When users exceed their plan's limit, a Pay As You Go invoice is generated and sent to your inbox with clear breakdown of what those charges are about. We also have a special page Account Settings > Limits and Usage where you can monitor your account's limits and data usage any time. Besides, you are also able to check your report usage in real time from our Report Usage counter (at the top of the page next to the Account's name). With that, we believe that you can easily monitor your data usage without going over the limit if you don't want to pay extra. Regards

Hi Ahmed, we are sorry that “pay-as-you-go” pricing didn't work for you. For Ahrefs in general it allows to keep price lower for light users while people who use and benefit from the service more pay more. We list all our additional fees on our Pricing page https://ahrefs.com/pricing, we also have a special page Account Settings -> Limits & usage where you can see your consumption at any time.

Thank you so much for your review. We are very glad to hear that you have had a great experience with our customer support. Providing customers with satisfactory experience and helpful information is our ultimate goal at Ahrefs. We would like to address 2 concerns you have here: 1. You talked about ranking update so we reckon you were referring to our Rank Tracker tool. Some key callouts of our Rank Tracker tool are: - You can monitor your Google rankings on desktop and mobile across 170 countries. Desktop & mobile ranking data are available for all plans we offer. - You can add up to 10 competitors to easily compare how your competitors are doing against all the keywords you are tracking. This will efficiently allow you to identify areas you need to improve/optimise to outrank your competitors. - Apart from all the interactive graphs in Overview report allowing you to easily get a history of Visibility, Average position & traffic, and Positions distribution; we also provide you an option to easily schedule your ranking update report to be sent straight to your inbox. And there are many more features that you can check more details here https://ahrefs.com/rank-tracker 2. Ranking update frequency. Weekly ranking update is default for all plans we offer. However, you can easily change this default setup to daily update depending on your reporting needs with extra fees incurred. If you don't need daily update at any point, you can also easily switch it off. We are very sorry to hear that you find the additional charge costly. However, kindly note that the additional charge you pay for is for us to use to pay for our ranking data providers. Please rest assured that we have always thrived to provide the most accurate and up to date data to our users. Thank you again for your honest review. Regards

Hi Laurence, we are very sorry for this unpleasant experience with using Ahrefs. Would like to mention though that we specify the part about overlimit or pay-as-you-go charges in our Terms and Conditions https://ahrefs.com/terms and we assume that you get yourself familiar with the above when sighning up for account and accepting the terms. Moreover, it is possible to monitor your usage and reports consumption from the Account Settings -> Limits & usage, as well as the with the "Reports usage" dropdown shown on the top of your Ahrefs account. The price for additional limits and data is shared on our Pricing page https://ahrefs.com/pricing.

It's a pity you've got such an impression, Kani! Our Terms and Conditions were updated together with the introduction of the new pricing system. We are always transparent about all the charges and work in accordance with the terms. If you had or have any questions or doubts, you can always contact our support team for the timely explanation and assistance.

Thank you for your feedback, Paul! Yes, indeed, our new pricing differs from what we used to have and is aimed at being more transparent and fair: the more you use, the more you pay. It is possible to monitor your usage and reports consumption on the Account Settings -> Limits & usage page, as well as the with the "Reports usage" drop-down on the top of your Ahrefs account. All additional fees are listed on our Pricing page https://ahrefs.com/pricing.

Hi Miklas Thanks for your review and we are very sorry that the new report limitation and "pay as you go" pricing doesn't work for you. It is not true that every action inside Ahrefs will consume a credit. Reasons are below: - With old plans each tool had its own set of limits such as “Domains per week” in Site Explorer or “Reports per week” in Keywords Explorer. - However, new plans have a single limit called “Reports” that is consumed when using Dashboard, Site Explorer, Content Explorer, Keywords Explorer, and standalone tools like Batch Analysis, Domain Comparison etc. Site Audit and Rank Tracker have their own limits and do not consume reports. You can read more details here https://help.ahrefs.com/en/articles/6061658-about-reports-and-export-rows We believe that we have made sure to provide all the details of additional fees on our Plans and Pricing page https://ahrefs.com/pricing so our users are fully across on what is available to each plan and what would cost additional fees. Apart from that, we also have a special page Account Settings > Limits and Usage where you can monitor your account's limits and data usage any time. Besides, you are also able to check your report usage in real time from our Report Usage counter (at the top of the page next to the Account's name). Please reach out to our support at [email protected] if you have any question about any extra cost incurred to you. One of our friendly support agents will be gladly providing you with explanation and usage log file to understand how and when additional charges incurred. Thanks and regards

Hi Win! >> I contacted support and they openly admitted this the buggy part of their database. Are you referring to a known issue with reporting keywords for very big websites like Microsoft, Quora etc? If so, the team is aware of this problem and working at finding the solution, but unfortunately it can't be done as quickly as we'd like to. >> I cancelled after they charge me $70 for data overage. No notification was sent regarding this until I was invoiced again after cancelling. We believe that we have made sure to provide all the details of additional fees on our Plans and Pricing page https://ahrefs.com/pricing so our users are fully across on what is available in each plan and what would cost additional fees. Apart from that, we also have a special page Account Settings > Limits and Usage where you can monitor your account's limits and data usage any time. Besides, you are also able to check your report usage in real time from our Report Usage counter (at the top of the page next to the Account's name).

Hi Omar, thank you for your feedback! >>The funny part here is that I used it, but I was unable to do anything due to that error. Yes indeed, we do have an issue that organic keywords report may not work for very big websites. The team is aware of the issue and working at finding the solution, but unfortunately it can't be done as quickly as we'd like to. Regarding the refund part, we had to refuse, because indeed the the service was used, and not only with those tools and reports that might have failed due to the above error. We never meant at making you feel bad talking to us in a live chat and would like to apologize if it somehow looked or sounded that way.