Ahrefs is a software company that develops online SEO tools and free educational materials for marketing professionals.Ahrefs all-in-one SEO toolset can help you with competitor, keyword, and content research, link building, website audit, rank tracking and mentions monitoring.Ahrefs provides maximum data and accuracy thanks to its database of 8 billion keywords and 421 billion indexed pages.
Almost non existent support. You would think for $200 per month you would be able to call them. Nope! They don't even care if you can't sign in! Their email authentication doesn't even work... As soon as I find a different SEO tool I'm canceling my subscription.
Treat your customers better!
Ahrefs 回复2024-05-14
Hi there,
We're sorry to hear that your experience with our support team was less than optimal. We have never provided phone support, but we do offer 24/5 human support with limited support available on the weekends.
If you would like to expand on your experience with our support team, we'd be happy to look into your specific case. Thank you.
Once one of the greatest SEO tools, it became a tool that confused customers with complicated pricing schemes and tried to charge as much as possible.
We have been AHREFS customers for almost five years, and their recent changes have made us wonder how far this company can go in terms of customer service, customer respect, and pricing schemes. The new scheme is so complicated that your credit card can suddenly charge $1000s without your knowledge.
When we contacted to customer support, they told us that beside the $2000 annual fee we pay, we also need to pay $3500 for additional keyword tracking (which we never signed up for, it was migrated from our old account, where usage was free) without our knowing.
We decided to stop partnering with ahrefs due its complicated pricing model which scams users and surprisingly charges you and we're moving to different platform now.
Usage is not recommended due to the high scam and confusion rate. Recommendation from a company with over 1 million organic monthly traffic and 22 million visitors.
Ahrefs 回复2024-04-16
Hi Narek,
I've also responded to your other review, but I would like to apologize again for the miscommunication regarding plan limits. It does sound like the situation has been resolved from looking at the support converstion, but if you require any additional information, please don't hesitate to contact support again.
We have been a customer of Ahrefs for many years now. However recently they have told us that the pricing model that we are on, is no longer sustainable for them and that we are using the account too much.
Their solution is to kick us off their platform unless we pay them well over double what we currently pay!
We tried asking for a compromise via email but their only solution was to pay annually to get a discount.
I also found their support to be quite dismissive, they misspelled my name, only answered some of the questions and gave me what seemed like rushed responses.
I hope that Ahrefs improves their pricing structure and customer support, especially for the old customers that helped them to be where they are today.
Ahrefs 回复2024-03-29
Hi Phil,
We’re sorry to hear your account was affected by the Legacy account transfer.
We understand that pricing changes are not popular, but we hope you'll understand that these decisions were not made lightly and were designed to keep the platform sustainable in the the long term.
We do want to thank you for taking the time to leave a review. Your feedback is crucial, and we'll strive to do better with our customer support, including better attention to detail and responsiveness.
You want to charge for every single action, fine. But atleast allow to use full data. You are restricting historical data, and making people pay 3 to 4 times more just to be able to access to all time data. I used to respect Ahrefs, but what has it become? I hope you listen to your customers - I have used Ahrefs for the last 7 years and I am just disappointed now.
Ahrefs 回复2024-03-13
Hi Bishal,
We're sorry to hear that you're disappointed after being such a long-term Ahrefs user.
We understand your frustrations concerning the changes to our pricing structure and access to historical data. Our goal with these adjustments was to invest in the quality and comprehensiveness of the data we offer, ensuring that our users have access to the most accurate and valuable insights possible.
However, we recognize that these changes have significantly affected how some of our users interact with our tool, particularly regarding the accessibility of all-time historical data.
We're constantly looking for ways to enhance our offerings and ensure our users can leverage Ahrefs to its full potential. We invite you to share any specific suggestions or concerns you have about how we can improve your experience with us at [email protected]. Our customer support and product teams are keen to listen and explore ways we can adapt to better serve your needs.
Ahrefs has unfortunately plummeted into a state of despair
Once a beacon in the SEO tools landscape, Ahrefs has unfortunately plummeted into a state of despair. The tool has become a shadow of its former self. To add insult to injury, Ahrefs has introduced an opaque credit system that nickel-and-dimes you at every turn, charging for features that were once standard and freely available. This not only hampers productivity but also makes it virtually impossible to utilize the tool to its full potential without incurring exorbitant fees. In its current state, Ahrefs is a stark example of how not to evolve a digital tool, prioritizing profit over user experience and utility.
Ahrefs 回复2024-03-13
Hi Adrian,
Thank you for your candid feedback. We are truly disheartened to hear that your experience with Ahrefs has not met your expectations, especially as we regard our community's input as invaluable in guiding our evolution and improvement.
We understand your concerns regarding the changes to our platform, including the introduction of the credit system. Our intention with this system was to create a more scalable and adaptable service for our diverse user base, though we recognize that it has introduced challenges for some of our customers. The decision to adjust features that were previously standard was made with heavy consideration, aiming to balance the sustainability of our services with the value we provide to our users.
Transparency is a core value for us, and we apologize if the new system has felt opaque. We are committed to improving our communication and ensuring our users have all the information they need to navigate these changes effectively.
Your feedback is crucial to us as we navigate this period of change. We are here to listen, learn, and act on the insights our user community provides. Thank you for sharing your thoughts, and we hope to have the chance to restore your faith in Ahrefs as a vital tool in your SEO toolkit.
I just burned through all the extra credits my boss bought on top of the $400 he spends with them. The new credit system is truly a slap in the face to small businesses. I love ahrefs but I don't like not being able to search for keywords the way I need to anymore. I don't see my boss keeping this unless something changes with the insane new credit system. How are we supposed to train people how to use it? We all know (including ahrefs) that SEO needs to be a hands-on learning experience. How are we supposed to fix new client websites? "Sorry, we'll be able to update those headings in 2025 since we get nickeled and dimed for being loyal customers". I will start learning other programs to be ready when my boss says he's canceling. It's only a matter of time with how much they're screwing their customers over with this nonsense. They need to fix the issues with people taking advantage instead of punishing all of the businesses that have promoted them and HELPED them get where they are now.
Ahrefs 回复2024-02-28
Hi Lauryn,
Thank you for taking the time to share your thoughts with us.
We're genuinely sorry to hear about your frustrations regarding our new credit system. Our goal with introducing this system was to provide a more flexible and scalable solution for businesses of all sizes, but we understand that changes can sometimes bring challenges. We appreciate your love for our product, and it saddens us to know that you feel our new plans have negatively impacted your ability to use our services.
Regarding the concerns about training and the hands-on learning experience required for SEO, we hear you loud and clear. We recognize that practical, hands-on experience is invaluable. To support this, we offer onboarding sessions twice a month and maintain a comprehensive academy. If these resources aren't helpful for you, we’d love to hear how we can improve them so your team can use our platform effectively.
Thank you once again, Lauryn, for taking the time to leave your honest feedback.
Ahrefs kicked us off the legacy plan because our payment failed. Fair enough, except that they sent payment notifications to the incorrect email address and expected us to somehow know this. The agent said "This is the billing address which can be updated by support only", I've never used a service that requires you to update the billing email address by support instead of through the admin dashboard.
This sounds like a dishonest way of kicking people off their legacy plan so they can charge more.
Ahrefs is an amazing tool but this is not the best way to treat customers. I had the same problem with SEMrush but they were generous enough to reinstate our legacy plan and keep us as a loyal customer. Not the case with Ahrefs.
Edit: A new representative reached out to me from Ahrefs who was super helpful and was able to restore our Legacy plan so the issue has been resolved. Updating the rating from 1 to 4 stars. Ahrefs is a must-have marketing tool and I would give them 5 stars if they put more emphasis on improving their customer service policy.
Have just unsubscribed. I could not see when signing up anything about credit based searches. 500, would last me days not weeks or even a month. Its so sad because the tools are good but just not financially viable for a small business trying to get a grip on their SEO. After reading the reviews below it is guaranteed Ahres will definitely lose business, sorry guys it's the truth. Whoever thought of this policy needs to think hard of users not just a bank balance, trust me it won't work in the long run.
If I could find out how to get a refund I would ask for one.
Such a shame :(
Ahrefs 回复2024-02-09
Hi Paul,
Thank you for sharing your feedback with us. We're truly sorry to hear about your experience and the frustration it has caused. We understand the importance of transparency and clarity when it comes to our pricing and service offerings.
We want to assure you that our team is continuously working to improve our platform and make it more accessible for businesses of all sizes. We appreciate your insights regarding the credit-based searches and will take them into careful consideration as we evaluate and refine our policies.
Regarding your concern about the limits associated with each plan, we do strive to clearly communicate these details on our pricing page to ensure that our customers are well-informed before making a decision. We're sorry if this information was not as visible as it should have been, and we'll certainly review our messaging to see where there are areas of improvement.
If you have any further questions or if there's anything we can do to assist you, please don't hesitate to reach out to our support team at [email protected]. Your satisfaction is incredibly important to us, and we're here to help in any way we can.
We truly appreciate your time and feedback, and we hope to have the opportunity to serve you again in the future under more favorable circumstances. Thank you for giving Ahrefs a try, and we wish you all the best with your SEO endeavors.
Just Looting money and charging for the services not used
Ahrefs just focuses on money and not customer relationships. Even after using their 199 USD for more than a year, they bill you for something that you do not use. Unethical business practices.
Ahrefs 回复2024-02-09
Hi Maverick,
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience and any frustration it has caused you.
At Ahrefs, we strive to prioritize customer satisfaction and maintain ethical business practices at all times. We understand the importance of building strong relationships with our customers and ensuring transparency in our pricing and billing processes.
We apologize if there was any confusion or misunderstanding regarding your billing, and we want to assure you that it's never our intention to charge for services or features that you're not using. We take your concerns seriously and will investigate the matter further to ensure that any discrepancies are addressed promptly and appropriately.
Your feedback is invaluable to us, and we appreciate the opportunity to learn and improve from your experience. If there are specific features or services that you feel were billed incorrectly or that you're not utilizing, please don't hesitate to reach out to our support team at [email protected]. We're here to assist you and ensure that your account is managed in accordance with your needs and expectations.
Once again, we apologize for any inconvenience or frustration you've experienced, and we're committed to resolving this issue to your satisfaction. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in Ahrefs in the future.
I love Ahrefs because it offers a complete SEO toolkit with data for backlink analysis, keyword research, competitor analysis, and site audits. It has a great UX/UI and it makes it easy to use for both beginners and professionals, helping more than just improve website visibility and organic traffic. I have been using ahrefs for more than 8 years and it's one of my go-to tools for research.
Ahrefs 回复2024-02-09
Hi Sanjit,
Thank you so much for sharing your positive experience with Ahrefs! We're thrilled to hear that our platform has been such a valuable asset to you over the years.
It's wonderful to know that you appreciate the comprehensive SEO toolkit we offer, and that our features such as backlink analysis, keyword research, competitor analysis, and site audits have been instrumental in your work. We're passionate about providing high-quality data and tools to empower both beginners and professionals in their SEO efforts.
We're especially glad to hear that you find our UX/UI intuitive and user-friendly. Making our platform accessible and easy to navigate for all users is a top priority for us, so it's incredibly rewarding to hear that our efforts have been successful in helping you achieve your goals.
Thank you for your loyalty and for choosing Ahrefs as one of your go-to tools for research. We truly appreciate your support and look forward to continuing to serve you for many more years to come. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We're here to help in any way we can.
Power user, credit based usage, new plan, legacy plan etc. etc. and ultimate would be AHREFS will charge you higher. They will check you at back-end and cap your usage at 80% and ask you to cough extra money for usage. And they will claim many are happy using the new plans based on credit usage. I am definitely not as they increased my pricing by 35% post 2+ years of usage.
They will also keep dumping with useless features, which you will not use and you end up paying like this as they have to support useless features in back-end.
Keep up the good work AHREFS team.
Ahrefs 回复2024-02-09
Hi Vijay,
Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration or inconvenience caused by our pricing model and the recent changes to your plan.
We understand that unexpected price increases can be challenging, especially after being a loyal customer for over two years. Our intention is never to cause discomfort or dissatisfaction among our users, and we genuinely regret any disappointment you've experienced as a result.
Regarding our pricing structure and feature offerings, we're continuously evaluating and adjusting them to better meet the evolving needs of our users. Your feedback regarding the usefulness of certain features is valuable to us, and we'll take it into consideration as we prioritize enhancements and improvements moving forward.
We want to assure you that transparency and fairness are core principles of our business, and we strive to communicate any changes or updates as clearly as possible. If you have any specific concerns or questions about your account, please don't hesitate to reach out to our support team. We're here to assist you and address any issues you may be facing.
Once again, we apologize for any inconvenience you've experienced, and we genuinely appreciate your continued support and feedback. Thank you for being a valued member of the Ahrefs community, and we hope to have the opportunity to regain your trust and confidence in the future.
Your greed results in hard lack of crawling where your link indexes are absolutely not correct and yet, users are ripped of heavily in 2024 and your new credit system where average usage and payment plan of $179 changed to minimum $600-$800 (that's 400%+) for even less correct data you provide. Shame on you and good job Tim Solo! It's not a problem to pay you more, but to pay you more for trash data and trashing 50% referring domains/links for literally every checked domain if not more as LOST but in reality they are not, and to get correct data, user is forced to do manual check. It means that users are paying you to get incorrect data and to check your incorrect data to get it correct and for which you charge shamelessly more! Also, if someone pays for a plan with 2 years history, you set 30 days by default. To change history to 2 years, credit is burned! Shame on you and good job Tim Solo!
Btw, for those who will read this review, from experience, SEMrush active index for referring domains and backlinks is way more accurate combined with historical Majestic's index. Historical Majestic's requires more of manual checking, but that's not hard at all because it doesn't cost any credits.
Ahrefs 回复2024-01-23
Hi Chris,
We're sorry to hear you're not happy with the new plans. Please understand that Tim Soulo is our Chief Marketing Officer and did not make the decision to shift to usage-based plans.
If you could, would you mind reaching out to [email protected] with examples of referring domains that are marked lost but are still there? Many thanks.
They provide totally fake traffic, and they are very expensive!! I am not recommend
Ahrefs 回复2024-01-23
Hi Melissa,
We're sorry to hear you're not happy with the traffic reported by Ahrefs. Rest assured we do not provide fake traffic numbers. All traffic reported in Ahrefs is organic only and does not account for direct or paid traffic. If you'd like to learn more, please visit: https://help.ahrefs.com/en/articles/1863206-what-is-organic-traffic-in-ahrefs-and-how-do-we-calculate-it
"We based the limits on the typical usage of 80% of our customers, and we check this every month to ensure we're still within those limits."
You realise that the people who influence the 80% to become customers are the top 1% of users.
I have no doubt 1000s of users have signed up because I told them to.
I guess I'll be bringing them all to 5emrush.
Burning bridges with the top SEOs is a mental thing to do.
Ahrefs 回复2024-01-23
Hi Damon,
We understand your frustration, and we understand that no one enjoys pricing increases. Our CMO, Tim Soulo, was recently on the Authority Hacker podcast and he addressed many of the common questions and concerns our customers have (and he was grilled by Gael Breton about certain choices). If you haven't seen it, it might help shed some light for you about how and why these decisions were made: https://www.youtube.com/watch?v=kGWR8JafuVI
I've been a professional French e-merchant since 2008, I place a lot of importance on SEO, I've trained with professionals here in France, and I've been using Ahref for many years, I was very happy with it until now, when it offered me to change my subscription with a new credit system, my subscription is renewed on the 1st of the month, today is 11/01/2024 and I only have a few credits left, while I have 600 credits per month and I paid cash 1790€ for a Standart annual plan, if I want more credits, I have to pay again 31€ per month! It's quite simple, every time you press a button, the credits go down at breakneck speed.
If this is the only way they can steal from their customers to make more money, it's really pathetic. The migration to the old, more advantageous subscription should have been done with a one-month trial period, and I would have gone straight back to the old subscription.
To tell the truth, I really feel like I've been ripped off on this one, so I'm going to have to look for another SEO tool that respects its customers and doesn't take them for fools.
As you can see, I absolutely do not recommend Ahref any more, because they take their customers for fools.
Ahrefs 回复2024-01-23
Hi Frederic,
Thanks for sharing your thoughts with us. We're sorry you were affected by the Legacy plan transition, and we understand your frustration over the price increase that comes with the new plans.
Unfortunately, going back to an old plan isn't an option once the limits have been exceeded. The limits and pricing on Legacy plans no longer reflect the reality of what is sustainable for Ahrefs in the long term nor do they reflect the current value our customers get from the platform.
We've made quite a few changes to our usage-based pricing over the past two years, and we're always open to feedback about improving the system. If you'd like to learn more about the changes we've made, please visit https://ahrefs.com/blog/transparent-pricing/
Credit system is an absolute joke
Been a long time Ahrefs user, was forcefully switched to their new credit system.
Time to switch to Semrush.
Ahrefs 回复2024-01-05
Hi Kevin,
We're sorry to hear you're not happy with the new credit system. Could you give us more information about what you're not happy about? Thanks!
Hi Amaya,
Thanks for your feedback! We're sorry to hear our pricing isn't ideal for you. If you haven't had a chance to do so, you can check out our free AWT plan, which is designed for those who want to make improvements to their own sites. https://ahrefs.com/webmaster-tools
We also have a range of free tools that can help with limited competitive analysis. https://ahrefs.com/free-seo-tools
How they calculate the traffic i don't know, but i know that is incorrect and fake. my website never ever had a traffic from India, Bangladesh and Pakistan (also all this 3 countries are blocked and they can't enter my website)
In Ahrefs shows India as a top traffic. Stay away of scammers who needs money to change that
Ahrefs 回复2024-01-05
Hi Jow,
Traffic is calculated based on keyword rankings. If your website is ranking in Indian, Bangladeshi and Pakistani SERPs, it would stand to reason that traffic is coming from those countries.
If you feel this is an error, please do contact [email protected] to notify our developers. Thanks!
Well, back in 2018-2020 I also used Ahrefs for my websites. I came back late this year because I've started a new project.
I don't like the new usage system and since I am private person running on the lite plan, a 100 is still a hundred after tax. So, I also discovered the disadvantages by not being able to access some of the important tools and the ability NOT to update keywords etc.
Maybe you should allow private people a little more access to newer data. But I understand, that if you did so, everyone would sign up as private person or for a lite plan.
Why am I leaving 5 stars? Tried some of the other guys in this game, and that's not even a possibility.
Ahref is still the best (but please consider)!
Ahrefs 回复2024-01-05
Hi Nikolaj,
Thanks for your feedback! We completely understand where you're coming from. You got it exactly right with the rationale behind the decision. But we're hoping to release some really cool features across all plans this year that we hope you'll enjoy.
Thanks for coming back to us! We hope you'll continue to get great value from our tools. And please don't hesitate to pass on additional feedback either here or through [email protected]! :)
Really disappointing how they have treated loyal customers. Prices have more than doubled from our legacy plan. I get how things change and price increases are inevitable, but to double this from one month to the next is unacceptable and a great way to lose clients.
Ahrefs 回复2024-01-05
Hi Sean,
We're sorry you were affected by the Legacy transition. We completely understand that no one enjoys pricing increases and we understand your frustration.
This is the first pricing increase for Legacy users in nearly a decade. The pricing and limits that were put in place years ago are unfortunately no longer sustainable.
But we do understand that this isn't a popular decision for our Legacy users, and we are genuinely sorry that it caused frustration and anger. Your feedback has been passed to the team.
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