Airpaz

Pammela Murphy危地马拉 · 写过 1 条评价 · 体验于 2026-08-12 · 发表于 2026-08-13

Don't use Airpaz

Don't use Airpaz. Seriously. We booked 7 flights through Airpaz, so this was a lot of money on the line. The airline changed our flight schedule, and the new itinerary had our return flight leaving just 30 minutes after we arrived at our destination. We had planned to stay there for a couple of days, not 30 minutes. It made no sense at all. I contacted Airpaz about it and they told me they "didn't see" that the change caused this problem. I had to call them multiple times and go back and forth in chat just to get anywhere. Finally they agreed to start the refund process, but said I only had 2 hours to approve it or I'd have to start the whole thing over again. I approved it within seconds and it still said expired. So I had to call again. And again. Same thing happened more than once. The worst part is the airline told me directly that they had already approved the refund on their end. But every single time I followed up with Airpaz, they kept saying they had no information from the airline at all. It felt like I was being given the runaround on purpose. I wasted so much time and energy on something that should have been simple. If you're thinking about booking with Airpaz, especially for multiple flights or anything involving real money, do yourself a favor and don't.

Avoid - no cash refund for cancellation

I booked a flight through AirPaz which was cancelled by the airline. AirPaz refused to provide a cash refund and insisted I agreed to a voucher before they would do anything. I refused to agree to a voucher and I'm currently in dispute.

Bad service! Wrong flight information!

Bad service! Luggage upgrade takes several days! Flight information in the app is wrong!!!! Difference of departure time of 6 hours! Never again with Airpaz

Viktorija Medeina新西兰 · 写过 2 条评价 · 体验于 2026-08-03 · 发表于 2026-08-03

Complete scammers

Complete scammers. I booked a flight with them that they canceled, I requested for a refund and only got a voucher more than a month later to use with them again instead a refund back to my bank card. When I tried using the vouchers they for some reason have to send a verification code into "whatsapp" that never comes through anyway, so it's impossible to make a booking using my refund voucher. I lost a lot of money because of their fraudulent activity and I feel scammed.

PHILLIP ROCHA泰国 · 写过 2 条评价 · 体验于 2026-07-30 · 发表于 2026-08-02

Unable to Change My Flight – No Real Customer Support

I am extremely disappointed with Airpaz's customer service. I purchased a ticket that allows flight changes. I am only trying to change my travel date, but I have been unable to do so because of problems on Airpaz's platform. On 30 July 2026, I submitted a flight change request. In my Airpaz account, the request was marked as "Rejected" with the following explanation: "The request could not be processed due to an error on the airline's website. No changes have been made." After that, I contacted Airpaz through the online chat several times. Instead of receiving assistance, I was given different and contradictory explanations: First, I was told there was an error in the airline's system. Then I was told that the airline had rejected my request. Later, I was told that my request had expired because I had not taken action. No one has explained: What action I was supposed to take. When I was informed about it. Why my request expired. Why I cannot simply submit a new request. I also contacted the airline directly. They informed me that, because the booking was made through Airpaz, only Airpaz can handle the flight change. The most frustrating part is that I cannot reach a real customer service representative. The chat only provides automatic replies and never addresses my specific case. My original flight is 13 November 2026, so there is still enough time to change the travel date. I am not asking for a refund. I only want Airpaz to honor the change option included with the ticket I purchased. I hope Airpaz will finally assign this case to a real support agent and provide a proper solution instead of sending automated responses. Booking Reference: Airpaz Code 1035516337. UPDATE – Case still unresolved despite Airpaz acknowledging its system error I am updating my complaint because the situation remains unresolved. Airpaz has formally acknowledged that my previous flight-change requests were affected by a system error on their end. After this acknowledgment, I was informed on 21 August 2026 that my case was under review and that I would receive an update. I waited for a response, but received nothing. On 25 August, I contacted Airpaz again requesting an update. I received no response. On 27 August, I sent another follow-up requesting a position regarding my case. Again, I received no response. Today, 29 August 2026, I still have not received any substantive response, timeframe, or proposed solution. My concern is no longer simply the flight-change price. The main issue is that I was prevented from completing my original request because of a technical problem that Airpaz itself acknowledged, and despite recognizing the error, the company has not provided an effective solution or even a reasonable timeframe for resolving the consequences of that error. I have repeatedly attempted to resolve this directly with Airpaz and have been patient throughout the process. However, the continued lack of communication and effective customer support is unacceptable. I am therefore documenting this publicly and will consider pursuing the appropriate consumer-protection and dispute-resolution channels if Airpaz continues to leave this matter unresolved.

Do not use this absolutely scam 🤬…

Do not use this absolutely scam 🤬 platform, they just get your money and never bother to refund properly even if the flight has been cancelled by the airline. Call center non existent, only chat was working and it is not even showing now , They refunded my money as voucher promising to refund to original method later what is wrong with you guys why don't you refund as cash directly?? You guys are taking advantage to make more money as possible. I will sue and report you guys to MACPC for violating MACPC policies and consumer protection laws very soon tomorrow if you don't refund my money as cash. Real Thieves, what the hell!!

kaveri bopanna印度 · 写过 2 条评价 · 体验于 2026-07-30 · 发表于 2026-07-30

We booked tickets for august 13th and…

We booked tickets for august 13th and we did not receive our tickets by mail. Later we realised that they had sent tickets for a random date in another month. This is a scam with airpaz

I booked flights from Vietnam to…

I booked flights from Vietnam to Cambodia with Airpaz, planning to spend two full days there. Instead, both my outbound and inbound flights were suddenly rescheduled to the same day, making my trip impossible. I requested a refund immediately. After waiting three months, Airpaz told me I had been issued a voucher. I never received any voucher. I asked again for a refund, and customer service claimed the payment had already been sent — but they cannot provide any proof of this supposed refund. Every time I ask for evidence or clarification, the agents stop replying. I have spent several weeks trying to get a straight answer, but it is impossible. They keep repeating the same lines about a voucher or a refund, yet I have received nothing at all. This has been extremely frustrating, and I still have no resolution. (Flight Details - Airpaz Code 1034905251)

Chan Annabelle马来西亚 · 写过 1 条评价 · 体验于 2026-07-29 · 发表于 2026-07-29

Your customer support is really bad!!!!!

Askar Osman澳大利亚 · 写过 1 条评价 · 体验于 2026-07-28 · 发表于 2026-07-28

Please don't use Airpaz

Please don't use Airpaz. they charged me for the tickets and then sent me an email saying unsuccessful. And when I asked for the refund of the money they say it takes 14 to 30 business days.

★☆☆☆☆

★☆☆☆☆ – Stay away from Airpaz! My experience with Airpaz has been absolutely unacceptable. The airline changed the schedule of my flight, giving me the right to cancel my booking and receive a full refund. I cancelled the booking, yet Airpaz has still not returned my money. Their customer service keeps sending generic replies, delaying the process, or simply ignoring my emails. Every time I ask for an update, I receive another excuse instead of my refund. It feels like they are intentionally holding customers’ money for as long as possible. A trustworthy travel agency should protect its customers, not make them fight for money that is rightfully theirs. This has been one of the most frustrating customer service experiences I have ever had. I strongly advise everyone to avoid booking through Airpaz. If anything goes wrong with your flight, don’t expect them to help you or return your money in a reasonable time. I will continue escalating this case through my bank, consumer protection authorities, and every available review platform until this matter is resolved. Avoid Airpaz if you value your money and your peace of mind. No, I am not satisfied because the matter is taking too long. I bought the ticket from you, so I am dealing with you, not the airline. How you communicate with the airlines is of no interest to me; it only shows the airlines' attitude towards the customer. It’s a disgrace.

Siobhan英国 · 写过 1 条评价 · 体验于 2026-07-24 · 发表于 2026-07-27

AVOID

AVOID, if I could give them a zero I would! My AirAsia flight was cancelled, and I requested a cash refund. I was told over the phone by an Airpaz customer service representative that the only way to receive a cash refund was to first accept an e-voucher, and that once I received the voucher email there would be a link allowing me to convert it into a cash refund. I specifically asked for this to be confirmed in writing because I wanted reassurance, but my requests were repeatedly avoided. Trusting what I had been told over the phone, I accepted the voucher. When the voucher arrived, there was no link and no option to request a cash refund. Airpaz then changed their position and simply referred me to their Terms and Conditions, stating that refunds are issued as e-vouchers.

Hajar Serrhini保加利亚 · 写过 2 条评价 · 体验于 2026-07-27 · 发表于 2026-07-27

My experience with Airpaz was very…

My experience with Airpaz was very disappointing. I booked a flight and my payment was accepted. Afterwards, I was informed that my booking could not be completed because the airline fare had increased before the ticket was issued. As a result, I lost the fare I had originally found and now have to change my travel plans. I understand that airline prices are dynamic, but accepting a customer's payment before confirming that the ticket can actually be issued creates an unpleasant experience. Customer support initially replied with standard explanations about fare changes. When I politely asked for my case to be escalated to a manager for review, I stopped receiving responses. To their credit, they are processing a full refund, but the overall experience has left me with little confidence in using Airpaz again. Based on my experience, I would recommend booking directly with the airline whenever possible.

Elyass法国 · 写过 1 条评价 · 体验于 2026-07-24 · 发表于 2026-07-27

Cancelled flight refund: pushed toward voucher despite AirAsia showing Full Refund

My AirAsia X flight from Kuala Lumpur to London Gatwick was cancelled by the airline. AirAsia official support / AskBo clearly shows that for the Bahrain / London Gatwick cancellation, the available Service Recovery Options are “Full Refund” or “Full Credit Account”. However, Airpaz is pushing me toward a BIG ID / voucher / Credit Account process instead of clearly processing the Full Refund option. Airpaz emailed me saying the refund would first be issued as an Airpaz voucher and that I may request cash conversion afterward. But Airpaz’s own Terms & Conditions state that vouchers cannot be redeemed for monetary funds / cash. This is extremely concerning. I am being asked to approve a voucher-related process while their own conditions say vouchers are not cash-redeemable. I am not refusing to cooperate. I am refusing to accept a voucher or Credit Account as final compensation for a flight cancelled by the airline. I have opened a PayPal dispute because the service I paid for will not be provided and Airpaz has not provided a clear refund to my original payment method. Very stressful and disappointing experience. Based on my experience, I would not recommend using Airpaz for flight bookings, especially if a cancellation happens. My AirAsia X flight from Kuala Lumpur to London Gatwick was cancelled by the airline. AirAsia official support / AskBo clearly shows that for the Bahrain / London Gatwick cancellation, the available Service Recovery Options are “Full Refund” or “Full Credit Account”. However, Airpaz is pushing me toward a BIG ID / voucher / Credit Account process instead of clearly processing the Full Refund option. Airpaz emailed me saying the refund would first be issued as an Airpaz voucher and that I may request cash conversion afterward. But Airpaz’s own Terms & Conditions state that vouchers cannot be redeemed for monetary funds / cash. This is extremely concerning. I am being asked to approve a voucher-related process while their own conditions say vouchers are not cash-redeemable. I am not refusing to cooperate. I am refusing to accept a voucher or Credit Account as final compensation for a flight cancelled by the airline. I have opened a PayPal dispute because the service I paid for will not be provided and Airpaz has not provided a clear refund to my original payment method. Very stressful and disappointing experience. Based on my experience, I would not recommend using Airpaz for flight bookings, especially if a cancellation happens. NOTE TO EVERYONE : They will be replying to all bad reviews making you believe that they refunded. It is not the case at all. Do not trust them. The abysmal rate speaks for itself.

Booked through them for a flight from…

Booked through them for a flight from Bangkok-Kathmandu. They cancelled the flight, no email about the cancellation was sent to me. When trying to check in the night prior it says the flight was still available. Refund available but only after 30-60 business days?? But takes less than 5 minutes to make booking. Customer service is next to nothing, would give negative stars if possible.

Markus Schamell沙特阿拉伯 · 写过 1 条评价 · 体验于 2026-07-10 · 发表于 2026-07-21

AVOID AIRPAZ

AVOID AIRPAZ - booked our son's flight (Kuala Lumpur-Dusseldorf-Kuala Lumpur, Qatar Airways) through them and it turned into a nightmare. Airpaz knew 5 months in advance that our connecting flight in Doha had been rescheduled to the next day. They never actively confirmed this with us - notifications went to spam, and their support didn't mention it even when we contacted them directly before departure specifically about check-in. As a result, our son was stranded in Doha for 22 hours with no connecting flight, no hotel, and no meal voucher on his ticket. Qatar Airways covered a hotel and meals purely as a goodwill gesture - something that should have been Airpaz's responsibility given they'd known about the change for months. When we raised this in their live chat, their agents first claimed 'using the ticket means you agreed to the change' - except our son actually flew on the ORIGINAL scheduled time, never on any of the several different 'updated' times they'd sent us. When we pointed that out, they simply repeated that customers who disagree must contact support beforehand - which we did, and were still not informed. Every compensation request was refused. Separately, when the airline changed our return flight too (extending our layover from 3 to over 9 hours), Airpaz's system only offered a full-price NEW ticket instead of a free rebooking, despite the segment being marked 'Refundable' and 'Rescheduable' on our own ticket. When we tried to check the ticket status directly with Qatar Airways, they could not give us any information because the booking was made through a travel agency - meaning Airpaz's failures leave you with zero direct access to your own booking. Airpaz's own booking confirmation states schedule changes 'will be informed via Email or SMS' - but in practice this means one automated email, possibly landing in spam, with no active follow-up, no phone contact, and no accountability when it fails. If anything goes wrong, you have no real recourse. Book directly with the airline. The small savings from an OTA like Airpaz are not worth the risk.

klaas hardeman法国 · 写过 1 条评价 · 体验于 2026-07-19 · 发表于 2026-07-19

Scam company to be avoided at all…

Scam company to be avoided at all times. They make it seem as if they are AirAsia which they are not. They cancel flights at random without refund.

molly quinn英国 · 写过 1 条评价 · 体验于 2026-07-12 · 发表于 2026-07-12

AVOID

If I could give this no stars I would, this company is terrible with the worst customer service I have ever encountered. I bought a flight at its jacked up prices specifically because it included a reschedule option but when I tried to reschedule my request was denied for every other flight in the time I needed, all 6 flights, all of which were still available. The customer service was horrible, I had to jump through hoops - costing me a full day- just to get an email through, and their subsequent response emails were the most vague responses with zero actual content, problem solving, or reasoning, and took over 8 hours for each reply. I believe they were ignoring me in the effort to increase flight prices even further before approving my change request so that I would have to pay the increased fee. Genuinely terrible company.

Very disappointing experience with…

Very disappointing experience with Airpaz. I booked my flights through Airpaz because the schedules suited my travel plans. Unfortunately, all three of my Citilink flights were changed, resulting in significantly longer layovers and much less convenient itineraries. When I asked to be rebooked onto comparable flights, Airpaz informed me that I would have to pay additional money, even though I did not request these changes—the airline changed the schedule. As a customer, I find it unacceptable to be asked to pay extra just to receive a travel itinerary similar to the one I originally purchased. Instead of helping resolve the issue, Airpaz simply referred me back to the airline while insisting that I pay the fare difference. This experience has been extremely frustrating, especially since the schedule changes were completely outside of my control. I expected Airpaz to advocate for its customers, not charge them more because the airline changed the flights. I will not use Airpaz again and cannot recommend booking through them based on my experience.

Don't waste your money

Don't waste your money. Airpaz refused to give me a refund for flights that have been cancelled. The route itself has been cancelled with no news as to when it would return and the best they could offer me was a travel wallet refund. I had to fork up 3x the price I initially paid for new tickets in addition to the money they refused to return.