Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
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Is Airpaz legit?
Airpaz (airpaz.com) has a 2.0 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Travelers frequently faced severe issues during the booking process, often finding that selected dates were marked unavailable, or discovering unexpected extra fees and incorrect ticket details. Payments were successfully processed, yet consumers encountered endless problems when trying to modify or cancel their trips due to unresponsive support.
However, some people mentioned that customer service representatives were entirely unhelpful and failed to provide proper solutions for flight cancellations. People also struggled extensively with refund requests, receiving unwanted platform vouchers instead of direct cash returns to their bank cards after disruptions.
Auto-generated from all reviews of this business. For reference only.
Airpaz left my flight change request pending until it became too late
I submitted a flight change request through Airpaz on October 21, 2026, several days in advance and more than 48 hours before the original departure time.
Airpaz order: 1038****
Airline: Sun PhuQuoc Airways
Flight: 9G1969, Ho Chi Minh City to Phu Quoc
Original departure: October 25 at 12:15
Requested departure: October 26 at 12:15
Today is October 24. My original flight departs tomorrow, but my request still shows “Under Review.” Airpaz has had several days to process it and has failed to provide a decision or payment link.
I contacted Airpaz support several times:
1. The first agent, Sonya, said Airpaz could not process the request because the flight was scheduled for the next day. She told me to contact the airline and closed the chat before I could reply.
2. The second agent, Arthin, told me: “Kindly complete the payment so we can proceed with your request.” However, he provided no payment amount, no payment link and no instructions. The chat was then closed and incorrectly marked as resolved.
3. In another conversation, Sonya said that requests may take up to 48 hours and again told me to contact the airline. However, I had submitted my request more than 48 hours before departure. The airline’s system does not allow me to change the ticket because it was issued by Airpaz and must be handled by the issuing agent.
Airpaz accepted my request on time, kept it pending for several days and then tried to transfer responsibility to the airline after the situation became urgent. Support repeatedly closed the chats without giving me a chance to respond.
My request is still officially “Under Review,” even though the original flight is tomorrow. I am ready to pay the applicable change fee, but Airpaz has not sent me a payment link or completed the change.
I expect Airpaz to complete the change to October 26 at 12:15 or reimburse the cost of a replacement ticket if the change is now impossible because of Airpaz’s delay.
Airline cancelled our flight in July — almost 3 months later, Airpaz still has no solution
I booked round-trip tickets from Nagoya to Phuket through Airpaz in February 2026 for two passengers, and paid extra for a fare that was advertised as reschedulable.
On July 30, 2026, Air China cancelled the last flight of our return journey (CA759, Beijing to Nagoya, January 3, 2027). This was an airline cancellation, not a change I requested.
Almost three months later, Airpaz still has not rebooked us:
- Their app shows "No flights found" for January 2, 3 and 4, so I cannot rebook myself, even though my fare was sold as reschedulable.
- Support replied on October 2, 12 and 15 with the same generic message: the case is "being escalated", please wait.
- On October 2 they said the tickets were "CONFIRMED" while admitting in the same message that no new itinerary had been received.
- On October 20 I sent a formal complaint asking for a concrete rebooking proposal within 48 hours. The deadline passed with no reply at all.
As things stand, we are expected to fly to Phuket in December with no confirmed way back to Japan. Every week this drags on, alternative flights in the New Year peak season get scarcer and more expensive.
I am not asking for anything unusual: a confirmed replacement flight home, which is what should happen automatically when an airline cancels. What I have received instead is three months of apologies and silence.
I would not have booked with Airpaz if I had known this is how they treat customers when something goes wrong. If Airpaz resolves this case properly, I will update this review.
I did not want to bring this to my followers on social media. For months I tried to solve it privately, directly with Airpaz and with Air China. I am only making this public because I have been left with no other option.
Booking reference available to Airpaz on request (support ticket #1323427).
0 STARTS IF POSSIBLE!
I booked a flight on Airpaz and chose the bundle that includes checked bags which also aligns with what the airline is offering. In the original itinerary, everything was good. I checked on the airline's website, it was all good as well. However, the airline changed the schedule few months ago. I checked and see that the itinerary were all still good. However, today, out of nowhere they sent me an email telling me that they have removed my checked bags because "We have updated your original itinerary to match the details from the airline." Like, what utter bullshit and nonsense is this? If I bought a more expensive package, that comes with a checked bag, then it should come with a checked bag. DO NOT USE THIS SCAM OF A ONLINE TRAVEL AGENCY.
I have had the most appalling and stressful experience with Airpaz, I booked tickets then prior to my trip found out a severe medical condition meant that I was unable to fly, I provided a medical certificate that was in march, they took until 21/10/26 to finally respond after many emails, instead of a refund of the $802 cost of flights they sent me a voucher for $426, after requesting cash and the correct amount they sent two rude emails saying I cant get a cash refund as it had been 180 days since I cancelled!! Which is how long they took to process it! Insane. They wont even respond to my request for the correct amount. They are the worst most unprofessional scam artists i have ever dealt with. Never ever book flights with them
An absolute joke.
Worst decision you can make, is buy a ticket through this company.
Impossible to get in contact with.
Waited an hour+ for a response in the chat with “Eliza” who “joined the chat” but never spoke a word.
I’m sure “Eliza” is overburdened with clients since the company is so horrible -
now makes it a terrible experience for all parties involved.
They disguise themselves as the actual airline and that's just the beginning of the scam.
Booked internal flights with the airline as we are on holiday and needed to have the extra luggage.
Went through the booking process and ticked the drop down to add extra luggage on our outward and return journey. After purchasing it all looked fine and was told our tickets would be emailed within two hours, I had an email but not from the airline it was from Airpaz and this was just to sign in, NO TICKETS ATTACHED. I signed in and this is when I noticed our extra baggage was only for our outward journey not inbound, it still had the notice tickets would be emailed with 2 hours.
I've been in contact with this company regarding the two issue's for over 8 days with over 8 emails trying to get sorted. When I look now it says the tickets have been issued but they haven't.
They will give you the runaround, contradict themselves, tell you it can be rectified by adding "sports equipment" and then you get email saying the request has not been accepted and to disregard all previous emails and there's nothing they can do.
So they have taken our money, only added the baggage one way ( I have witness's that can verify it was done both ways) and still no tickets!
I have just been scammed by this 'agency' I booked a ticket on VietJet from Ho chi min to Nha trang. This website makes it look like you're booking through Viet jet. The booking was about half the cost of other websites. I booked this ticket about 3 months in advance of the flight.
Viet jet cancelled my ticket and moved it to the next day! 3 days before I was meant to fly. I ended having to buy a bus ticket instead not to lose 2 days worth of hotel.
I'm sure Viet jet is in cohoots with this agency and they share the money that they scam from the customer. Do not use either if you actually want any kind of service. I wrote to Viet jet demanding a direct refund but they originally offered another flight to be used within a year. When I insisted on a refund they said they could only refund to the agency and it would take a month. I know the money is gone, but I was interested to see how far this went. To think that airline is directly involved in this fraud is amazing. Im retired and im going to chase this to the end. Im waiting for a month to chase it further.
Do not use this company they are an absolute disgrace!! They made me wait 6 months for a refund and then they stolen 50% of the refund. They only offered the refund in the form of a useless travel voucher. Never Again!!
If I could give it a zero I would. Please don’t trust this service, it is a SCAM and I have been chasing a refund for months without any success. They have no contact details and it is a nightmare!
Please stay away, it is fraudulent and complaints have been filed with the appropriate regulatory bodies.
Case number 1318520
Airpaz 1037418369
It has been confirmed that the excess baggage of 15KG($32) was not captured in airasia system. I have to hang carry the 15Kg among 2 of us. There was no refund since 27th Sept. I have been calling with no update. Worst customer service i have ever encountered. I regret booking through them
⚠️ My experience with Airpaz – Please be careful when booking hotels
I booked and paid for a specific villa through Airpaz. When I contacted the villa directly, they told me they could not find my booking.
I contacted Airpaz and was asked to wait while they investigated. After several days, Airpaz finally sent me a voucher — but it was for a completely different villa from the one I booked.
I contacted the other villa shown on the voucher, and they confirmed that there was a booking under my details. This means Airpaz had apparently booked a different property instead of the one I originally selected.
What is most frustrating is that I spent days waiting for Airpaz to investigate, only to receive a completely different booking.
I’m sharing this experience because I want other travellers to be aware. If you book through Airpaz, please contact the hotel/villa directly and confirm that your booking is actually in their system.
I hope Airpaz can properly resolve this instead of leaving customers to deal with the consequences of an incorrect booking.
I purchased airline tickets on airpaz the flight was canceled by the airline. I quickly tried to get a refund for the four airline tickets and it was a huge multi hour ordeal. After many hours messaging and international phone calls, the complete runaround. They offered me vouchers for about fifteen percent of the total purchase price. It is standard that a full refund be applied as i paid for a service that was not rendered. I will never book on airpaz again unless they pay me back IN FULL.... I was very very unhappy with airpaz!
When you don’t do research on computers before using bought flights 8th august airline changed times was offered refund accepted now the 3rd October and still fighting refund absolute joke of company avoid all costs
I am extremely disappointed with how Airpaz are stealing my money and not doing there job.
I am extremely disappointed with how Airpaz hasn't handled a refund request for airline tickets purchased for myself and my partner.
Batik Air Malaysia has provided me with written confirmation of the fare conditions applicable to our tickets and confirmed that the tickets are refundable, although a cancellation fee may apply.
Despite providing this information to Airpaz, they have refused to process the refund and have stated that they have reviewed or revised the airline's policy. This appears to conflict with the fare conditions confirmed directly by Batik Malaysia in correspondence.
The situation is now particularly concerning as we are approaching the 72-hour refund timeframe, and I am worried that the delay could result in us losing our refund entitlement.
I have kept all correspondence from both Batik Malaysia and Airpaz and have lodged a complaint with the ACCC and consumer affairs.
Very frustrating experience. I expected Airpaz to follow the fare conditions provided by the airline and to deal with the refund request promptly. Stealing our money!
The worst site to book tickets and even more horrible customer service. It deserves lower than one star.
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
I booked a flight to Baku a month in advance and kept confirming with their online representative if my flight is still on track they confirmed every time. It's a glitch in their system perhaps. Before the flight I received a notification from AirPaz reminding us to board our flight. Upon arrival in the airport, we were told that our flight was canceled a month ago. Yet we never received any notifications letting us know our flight was canceled. I kept trying for hours speaking to a fellow named JESTER who took my misery as a joke. I had to buy emergency tickets last moment at the airport which broke my bank!! And Now nobody on the platform is replying me for refund. NO I DO NOT WANT YOUR REFUND VOUCHER since I will never be booking with you again!
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Although the site states tickets are refundable. The “refund” for me was a travel voucher for 16% of the ticket price. Plus, their denial rate for claims must be an automatic 100%. If I had booked through the airline directly, I would have my money back already. Avoid this company.
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Refund taking forever, hope this company goes bankrupted immediately
I placed a flight ticket order on 17 September with order number 1037616118. After waiting 8 hours, I received an email saying my booking was unsuccessful and that I would be offered a voucher to rebook.
Now, after waiting another 18 hours, I still have not received the voucher or any refund.
Every time I contact customer service to ask for a specific timeframe for my refund, not only do I fail to get a clear answer, but your agents simply close my chat window without providing any solution.
Is this really how you treat your clients as a cross-border international travel agency?
I am now demanding that Airpaz process my refund directly back to my original payment method. If I do not receive my money within a reasonable time, I will pursue this matter with the relevant local authorities to the fullest extent possible.
Absolutely unacceptable. I would not recommend this company to anyone. 1.2 star is a bless to this company already, i wanted to give 0 star.
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
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