Refund taking forever, hope this company goes bankrupted immediately
I placed a flight ticket order on 17 September with order number 1037616118. After waiting 8 hours, I received an email saying my booking was unsuccessful and that I would be offered a voucher to rebook. Now, after waiting another 18 hours, I still have not received the voucher or any refund. Every time I contact customer service to ask for a specific timeframe for my refund, not only do I fail to get a clear answer, but your agents simply close my chat window without providing any solution. Is this really how you treat your clients as a cross-border international travel agency? I am now demanding that Airpaz process my refund directly back to my original payment method. If I do not receive my money within a reasonable time, I will pursue this matter with the relevant local authorities to the fullest extent possible. Absolutely unacceptable. I would not recommend this company to anyone. 1.2 star is a bless to this company already, i wanted to give 0 star.