Yes, 5 stars
Yes, 5 stars. I guess there are some misunderstanding here, however thanks for the comment below. I am using AirPaz because I need jompay. I was so worry after I view the comment below. So I quickly screenshot and refresh the AirPaz page. Fortunately the status "on ticketing" turn to "confirmed" after refreshed the page. The booking showed too. Then I immediately check my email and I found the booking itinerary issued by AirPaz. However I was still worry, so I checked this booking code/PNR from AirAsia official website, with booking code and surname (forgot to click origin location), it show nothing. Thus, I live chat with AirAsia Ava about my booking code/PNR. Fortunately again that showed valid and confirmed. Then I screenshot and go back to AirAsia web for checking my booking again. This time i remember to input origin location, and I finally got my booking itinerary from AirAsia official website. I guess it is mainly few issues here : 1) unfamiliar flow of booking confirmation. We are so unsure how to get the official booking itinerary and no "audo link" provided to us for next step and no instruction been inform to check our email... 2) no auto refresh of status... The status forever remain "on ticketing" if we never refresh the page ourself. Customer won't simply refresh page because it is always sensitive to refresh while processing payment or booking. Thus while the page remain same status even after we recieved credit deduction, of course customers will panic and tot of scam. 3) so unsure if the booking is being made. Please do not expect everyone knows what to do next... Interaction should be given clearly. If many customers been feeling the same or feedback the same then that should be an issue to be solve. Big concern from above issues: A) customer unable to get the correct status/confirmation on time. B) flight booking should always be immediate update of status in order for customers to ensure the ticket is confirm. Especially while peak season, ticket can be sold out fast. C) Customers need to make next arrangement like room booking, activity booking, leave applying, friends or family ticketing (a lot of time, friends and family are buying ticket separately). Especially when there is important event like wedding, business meeting, gathering or so on. Advice for CS and IT team: Royalty customer don't build by arguement of what is right or wrong...but the CUSTOMER EXPERIENCE is far more important in this competitive market, unless monopoly. I gave 5 stars because 1 star is too low for them and that 1 star may caused due to misunderstanding. At least AirPaz isn't a scam, I got my ticket, and it was via Jompay which not been accepted by AirAsia official website (so value added). 2019 ald, the expectation on speed of service should be met.
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