Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
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Is Airpaz legit?
Airpaz (airpaz.com) has a 2.0 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Travelers frequently faced severe issues during the booking process, often finding that selected dates were marked unavailable, or discovering unexpected extra fees and incorrect ticket details. Payments were successfully processed, yet consumers encountered endless problems when trying to modify or cancel their trips due to unresponsive support.
However, some people mentioned that customer service representatives were entirely unhelpful and failed to provide proper solutions for flight cancellations. People also struggled extensively with refund requests, receiving unwanted platform vouchers instead of direct cash returns to their bank cards after disruptions.
Auto-generated from all reviews of this business. For reference only.
We are very disappointed with Airpaz.
Our flight with Wings Air had to be cancelled due to the eruption of Mount Lewotobi. We requested a full refund for the cancelled flight, but Airpaz sent us a refund voucher instead.
However, we will no longer be travelling and therefore we will not be able to use this voucher.
We would like to receive the full refund directly to our bank account, rather than in the form of a voucher.
Unfortunately, Airpaz has stopped responding to our emails, and we have still not received a satisfactory solution.
We kindly ask you to process the refund to our original payment method as soon as possible.
Airpaz booking code: 1036903189
Booking reference: LEGXBN
We look forward to receiving your prompt response and confirmation that the refund will be made to our bank account.
Reply from Airpaz2026-09-30
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Don’t book through Airpaz! My booking didn’t exists with the official airline and when I requested a refund they gave me a voucher not cash value, and gave £100 less!!! Not worth it, just book direct with the airline!
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Really bad service, I was scammed actually, After paying extra high fees to be able to reschedule my flights or cancel them, I was surprised that all my requested were rejected, and the only way to reschedule a flight is if the airline reschedule it. TOTLA NON-SENSE, I will never use their service again ever, and advise everyone to stay away from those scammers.
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
AVOID THEM TO AVOID YOURSELF FRUSTRATIONS!
- unjustified and hidden extra commission
- refund possible only by vouchers
- terrible customer service
— added after receiving answer by vendor (see below):
I have already tried multiple times to get answers from your dedicated, standing by team using your live chat. The answers I got are part of the reason why I wrote this review. Looking forward to hearing from you. ID N 1037467467.
—
Reply from Airpaz2026-10-01
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
If I can leave a -10 review I would!!!! Do not under any circumstances book with airpaz!!!!!! They are scammers! I booked a flight with them to Jakarta and after a literal Volcanic Eruption with 6 smaller eruptions they did not want to cancel my flight!!! Like how???? Does that make sense??? I also booked a flight to Malaysia with changes and they denied my requests for changes???? Make it make sense!!! Customer service sucks, they offer no solutions, I will neverrrrrrrrr book with this scam organization again. The only reason I booked with them was because I thought they were airasia. Sooooo horrible
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Accepted payment for refund but did not issue confirmation of change
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Extremely terrible customer service. They post different information when purchasing the ticket, and when you get the ticket, the information comes out differently. There was no meal service in my flight, so I was requesting to add on, and they charged an additional fee from the airline's cost. Because there was no meal plan, but according to the advertisement, there was. And I said I still need my meal plan because the long-haul flight did not respond well. And then I got a customer service email that said, "Oh, we can't help you," and that's pretty much it. That means because I was arguing with them, they did not continue with the service and help me further. And when you seek out customer service, the service is so bad. After that, because I was asking a lot of questions, they did not even offer the meal service to me. Never again.
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
I am extremeAirpaz acknowledged a technical error but has still failed to provide a solutionly disappointed with how…
I am extremely disappointed with how Airpaz has handled my case.
I requested a flight date change on 30 July 2026. During the process, the Airpaz system repeatedly failed, and I received messages stating that the request could not be processed due to a technical problem. I made several attempts to resolve the issue and also contacted AirAsia, which directed me back to Airpaz because my booking was made through the agency.
After approximately two weeks of repeated attempts and communication, Airpaz acknowledged that the problem was caused by a technical error on its own system.
However, the current conditions are not the same as those available when I originally requested the change. Because of Airpaz's technical error, I was unable to complete the change at that time, when more viable conditions were available. I should not be held responsible for the consequences of a system failure that Airpaz itself has acknowledged.
Simply asking me to submit a new request under today's conditions does not solve the problem. It only puts me back into the same situation, but with higher costs and less favorable options, as a direct consequence of the delay caused by the technical failure.
I cancelled the latest change request because I could not accept the current conditions. I then sent several formal requests asking Airpaz to provide an effective solution.
On 21 August, Airpaz informed me that my case was still under review. I followed up on 25 August and again on 27 August. As of 2 September, I still have no substantive response or resolution.
This matter is now extremely urgent, as I need to secure my return flight and can no longer continue waiting indefinitely while the available options may become increasingly limited.
My complaint is therefore not simply about the current price. It is about the fact that an Airpaz technical failure prevented me from exercising my right to request the change under the conditions available at the time, despite my repeated attempts to do so.
If Airpaz does not provide an immediate and reasonable solution, I will proceed through the appropriate consumer-protection, dispute-resolution and legal channels.
Airpaz Code: 1035516337
Case: 1304990
After acknowledging its own technical error, Airpaz should provide a concrete solution — not simply ask the customer to start the process again under worse conditions.
Reply from Airpaz2026-10-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Worst third-party booking app ever. If you’re planning to use Airpaz, please think twice.
They cancelled my flight, and the refund process took forever. I had to call them again and again just to get an update on my refund.
It’s not my fault that the flight was cancelled, yet I’m the one who has to keep chasing for my money back. Very frustrating experience!
Do not use this company.
I booked a flexible flight for my family with Airpaz, knowing that there was a possibility that my schedule might change. The flexible ticket gave me confidence that as long as I made any changes over 48 hours before the scheduled flight, that I could just pay any difference in cost. I realised that I did need to change so 54 hours before the scheduled flight, I requested the change. They changed my credit card for the cost difference so as far as I was concerned, the request had been approved. 10 hours later they rejected my change request, stating that it was outside the 48 hour window.
I had to book a complete new flight and lost all the costs incurred by the original tickets. Customer service do not want to know and are not helpful at all. I would not use this company.
forced unreasonable changes from airline, no refund given
I purchased 4 tickets from Cnx to Dmk and onward to India. They cancelled and pre-poned our ticket to DMK to 24 hours early, meaning we would have to spend the night in Bangkok. We rejected the change and informed them that this would not work for us, therefore we needed to get the refund offered. They delayed the refund over 80 days!! Each time we reached out, it was processing! At last, after 80 days, they issued me a voucher for the 600USD for future flights. Ridiculous. I did not agree for a voucher due to airlines mistakes. I insisted on a refund to my credit card. I had to fight for 2 hours, and 2 phone calls to get it, and they said it would take another 3-6 months for that refund as they called it a voucher reversal!!!! They said due to the fact that the booking was over 3 months ago, the refund could take 180 days!!!!!!!!!!!!! I said, you guys delayed it, you canceled the flight, issued the voucher, etc,.. don't use it as an excuse for poor service, etc. I will Never ever use AIRPAZ again, deleted the app.
Avoid this airline at all costs!!
I have been trying to get in contact with airpaz regarding a cancellation and refund because of medical emergency.
Its been 149 days since i submitted refund request and well over the time that they specified.
I’ve repeatedly asked for updates and assistance they send me automated unhelpful messages that dont make sense
Briony Bell
Airpaz code 1034229195
I paid with mt credit card but when booking was cancelled Airpaz decided to refund me with a voucher instead of returning my money to my card. A refund should mean returning the money, not forcing customers to keep credit with your company. very disappointing,
Reply from Airpaz2026-08-27
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
I booked a flight through Airpaz 3 days ago. It involved a lot of money online. The transaction was successful, but I did not receive my tickets. I made 2 attempts; for the second attempt, I was asked to pay another RM500.00. After 2 unsuccessful attempts, I decided to cancel the booking and requested a cash refund, submitting my request with my bank details. I could only get generic replies from the chatbot on the platform. I found their Jakarta telephone number through AI. I managed to speak to the person in charge. Today, after 1 week, I received my cash refund in full. I hope Airpaz can improve their customer service, especially when a booking is unsuccessful after payment has been made. It creates a lot of unnecessary stress for the customers. We need to talk to the customer service staff, not a chatbot. Anyway, thank you for settling the refund in 1 week. My Airpaz code: 1037307346.
Reply from Airpaz2026-08-27
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
This company is almost a downright scam. DO NOT BOOK with them! I booked my flight for the 17th of September and they issued a August 17th ticket for me. I tried rescheduling and they said it was not possible. I literally lost 300 euros. They say flights were not available but its a lie, they just do not want to do it. I have no idea how they ended up in my Google search with recommendations. Their whole website is a fluff. Nothing actually works there. Chat 24 hours, rescheduling, refunding. Horrible experience. Never again.
Reply from Airpaz2026-08-27
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Absolute worSCAM WARNING: Heartless Company Stealing Money from Seriously Sick Customersst travel agency I have…
Absolute worst travel agency I have ever dealt with. They are pure thieves! My booking code is 1036906014. Due to a sudden and severe medical emergency, my doctor strictly prohibited me and my wife from traveling for our flight on August 28, 2026.
Instead of showing basic human empathy, Airpaz hides behind robotic automated responses, refusing to provide any refund or waiver, literally stealing our hard-earned money. They don't care if you are dying in a hospital bed; their only priority is pocketing your cash.
If you value your money and your peace of mind, DO NOT EVER BOOK THROUGH AIRPAZ. They are untrustworthy, unhelpful, and completely predatory. I am currently escalating this to my bank for a full chargeback and filing formal fraud/consumer rights complaints against them. STAY AWAY
Reply from Airpaz2026-08-27
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Our Surabaya → Bangkok direct flight was cancelled by LionAir. Airpaz did NOT inform us. We found out ourselves 1 DAY BEFORE THE FLIGHT through an insider at Bangkok Airport.
We paid €600+. After making us wait 3 MONTHS the refund is only an Airpaz voucher, AND Airpaz deducted €50 from it.
So the airline cancels our flight, Airpaz fails to notify us, we wait 3 months, and then we’re left with a reduced voucher with only ONE YEAR validity period instead of our money.
as EU citizen who has no plan to travel back to south east asia within one year, this just means that the money is gone
what a scam
- Booking code/ PNR : DWEIIN
- Ticket number: 3102162815884
- Ticket number: 3102162815885
Reply from Airpaz2026-08-28
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Scammers are tricking you one after another. I read the comments, and the method is always the same. They hide their payment “processing” fees and don’t show them. They only show the ticket price and the “Pay” button. Once you’ve paid, you see that they’ve added: +60... 100$. They’re scamming us like we’re on an assembly line. This is outright fraud, a violation of Singaporean law and ACRA regulations for companies.
Reply from Airpaz2026-08-28
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Airpaz Code: 1032910234
Due to a change in plans a request was made to cancel flights well in advance of scheduled departure date.
The terms of the booking indicate that cancellation is subject to the individual airlines cancellations policy. Our flights were with WIngs Air and their policy indicates a 25% cancellation fee and money returned to original credit card used form payment.
Our total payment for the flight was AUD$784.57 (made up of two payments. One initially for the flights and then a later payment to increase baggage allowance). Based upon the cancellation policy and a fee of 25% the refund should be $588.42.
Contrary to the Airlines policy we have received an AIrpaz voucher totalling only AUD$449.56.
We have absolutely no use for a voucher and this is not consistent with the cancellation policy and is also misleading.
We request that a refund for the correct amount ($588.42.) is made to our credit card which was used for payment
Reply from Airpaz2026-08-28
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
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