AIAirpaz★★★★★
I am extremeAirpaz acknowledged a technical error but has still failed to provide a solutionly disappointed with how…
I am extremely disappointed with how Airpaz has handled my case.
I requested a flight date change on 30 July 2026. During the process, the Airpaz system repeatedly failed, and I received messages stating that the request could not be processed due to a technical problem. I made several attempts to resolve the issue and also contacted AirAsia, which directed me back to Airpaz because my booking was made through the agency.
After approximately two weeks of repeated attempts and communication, Airpaz acknowledged that the problem was caused by a technical error on its own system.
However, the current conditions are not the same as those available when I originally requested the change. Because of Airpaz's technical error, I was unable to complete the change at that time, when more viable conditions were available. I should not be held responsible for the consequences of a system failure that Airpaz itself has acknowledged.
Simply asking me to submit a new request under today's conditions does not solve the problem. It only puts me back into the same situation, but with higher costs and less favorable options, as a direct consequence of the delay caused by the technical failure.
I cancelled the latest change request because I could not accept the current conditions. I then sent several formal requests asking Airpaz to provide an effective solution.
On 21 August, Airpaz informed me that my case was still under review. I followed up on 25 August and again on 27 August. As of 2 September, I still have no substantive response or resolution.
This matter is now extremely urgent, as I need to secure my return flight and can no longer continue waiting indefinitely while the available options may become increasingly limited.
My complaint is therefore not simply about the current price. It is about the fact that an Airpaz technical failure prevented me from exercising my right to request the change under the conditions available at the time, despite my repeated attempts to do so.
If Airpaz does not provide an immediate and reasonable solution, I will proceed through the appropriate consumer-protection, dispute-resolution and legal channels.
Airpaz Code: 1035516337
Case: 1304990
After acknowledging its own technical error, Airpaz should provide a concrete solution — not simply ask the customer to start the process again under worse conditions.
2026-09-02
AIAirpaz★★★★★
Unable to Change My Flight – No Real Customer Support
I am extremely disappointed with Airpaz's customer service.
I purchased a ticket that allows flight changes. I am only trying to change my travel date, but I have been unable to do so because of problems on Airpaz's platform.
On 30 July 2026, I submitted a flight change request. In my Airpaz account, the request was marked as "Rejected" with the following explanation:
"The request could not be processed due to an error on the airline's website. No changes have been made."
After that, I contacted Airpaz through the online chat several times. Instead of receiving assistance, I was given different and contradictory explanations:
First, I was told there was an error in the airline's system.
Then I was told that the airline had rejected my request.
Later, I was told that my request had expired because I had not taken action.
No one has explained:
What action I was supposed to take.
When I was informed about it.
Why my request expired.
Why I cannot simply submit a new request.
I also contacted the airline directly. They informed me that, because the booking was made through Airpaz, only Airpaz can handle the flight change.
The most frustrating part is that I cannot reach a real customer service representative. The chat only provides automatic replies and never addresses my specific case.
My original flight is 13 November 2026, so there is still enough time to change the travel date. I am not asking for a refund. I only want Airpaz to honor the change option included with the ticket I purchased.
I hope Airpaz will finally assign this case to a real support agent and provide a proper solution instead of sending automated responses.
Booking Reference: Airpaz Code 1035516337.
UPDATE – Case still unresolved despite Airpaz acknowledging its system error
I am updating my complaint because the situation remains unresolved.
Airpaz has formally acknowledged that my previous flight-change requests were affected by a system error on their end.
After this acknowledgment, I was informed on 21 August 2026 that my case was under review and that I would receive an update.
I waited for a response, but received nothing.
On 25 August, I contacted Airpaz again requesting an update. I received no response.
On 27 August, I sent another follow-up requesting a position regarding my case. Again, I received no response.
Today, 29 August 2026, I still have not received any substantive response, timeframe, or proposed solution.
My concern is no longer simply the flight-change price. The main issue is that I was prevented from completing my original request because of a technical problem that Airpaz itself acknowledged, and despite recognizing the error, the company has not provided an effective solution or even a reasonable timeframe for resolving the consequences of that error.
I have repeatedly attempted to resolve this directly with Airpaz and have been patient throughout the process. However, the continued lack of communication and effective customer support is unacceptable.
I am therefore documenting this publicly and will consider pursuing the appropriate consumer-protection and dispute-resolution channels if Airpaz continues to leave this matter unresolved.
2026-08-02
