Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
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Is Airpaz legit?
Airpaz (airpaz.com) has a 2.0 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Travelers frequently faced severe issues during the booking process, often finding that selected dates were marked unavailable, or discovering unexpected extra fees and incorrect ticket details. Payments were successfully processed, yet consumers encountered endless problems when trying to modify or cancel their trips due to unresponsive support.
However, some people mentioned that customer service representatives were entirely unhelpful and failed to provide proper solutions for flight cancellations. People also struggled extensively with refund requests, receiving unwanted platform vouchers instead of direct cash returns to their bank cards after disruptions.
Auto-generated from all reviews of this business. For reference only.
Horrible customer service. Got notice that my flight was cancelled and rebooked for following day, which was too late as we need to arrive in time for a boat excursion.
Airpaz refused to refund my money or rebook on a different airline where flights were available.
Reply from Airpaz2026-07-08
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Airpaz is not rescheduling my ticket. Ticket is reschedulable
I erronously booked a reschedulable ticket in november 2026 instead of october 2026. airpaz has now already charged by SAR 403 in addition to the original ticket price which was already paid (SAR 829.45) and is just not able to reschedule the ticket . I randomly got a mail from airpaz to pay extra today. I already have SAR 1,232 stuck with Airpaz and they still cannot figure this out and are asking to pay more.
Update: Received response on 7/7 with updated ticket. Many thanks to the team who finally brought it to closure. However, this should not have taken so long and airpaz needs to make it easier for customers to communicate with them. The agents on chat are usually not helpful with cases which the portal cannot handle. I was given call center numbers (i would have still had to make an international call) after multiple long chats with different chat agents. They should atleast arrange for a call back feature for cases not resolved in 2-3 days and there should be a dashboard to track every communication and response and status. As of now the airpaz portal still shows my old ticket with old order number but air asia app shows the updated date. Hope all goes well when i travel. I will update here again post the journey.
Reply from Airpaz2026-07-08
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Horrible experience. Couldn’t not have been more difficult if they tried.
All I needed was a 6 digit reference number to check in online..
I had to manually check in.. the problem was I had to sit at the airport before customs for 3 hours as I had to arrive early to drop off my rental car.
Not much support! And just difficult. I do not advise using this company. Please do not! There are easier ways to travel.
Reply from Airpaz2026-07-08
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
I am very dissapointed with Airpaz communications before and after I booked a two night stay in Split Croatia. Airpaz provided us with a phone number for checking into our Pomak luxury room apartment that did not work. We contacted Airpaz customer service and asked for another way of contacting the host but they had only the bad number. Eventually we had to book and pay for another hotel. I have been trying to claim this cost from Airpaz and even accepted a voucher but I just get the reply thay our stay is registered as a ”no show” and that they have contacted the hotel who can’t help us. I am still after probaly 10+ emails trying to make Airpaz understand that the issue is with them for providing us a faulty phonenumber for contact with the host. I can accept that things can go wrong but not for paying double hotels. At least they should compensate with a voucher for the extra stay. So be warned and be very careful to book hotels through this site!
Reply from Airpaz2026-07-08
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
I strongly advise customers to read the reviews before booking with Airpaz
I would not use this company again or recommend them. I had to undergo surgery and was medically unable to travel, yet despite providing all required documentation—including multiple medical certificates—they repeatedly declined my refund request. Each time I submitted more information, I received the same automated response claiming I had not provided the required documents, even though my tickets were sold as refundable.
The experience was frustrating, dismissive, and showed no genuine customer support. I strongly advise others to be cautious before booking through this platform.
Reply from Airpaz2026-07-08
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Been trying to change my flight ticket date (after buying protection) from AirPaz website - only bots online and the way to change a flight is through your email but they send a link to change the ticket (at silly o clock in the middle of night) - the link expires too quickly and therefore changes can’t be made as you only have like a 30 min window when the email comes in, and you have a 48 hour window when the email can come in so have to be glued to your email and laptop - this is nonsensical way of working, I can’t believe it - wish I read reviews before buying a ticket with them - no email address or real human to help, just AI
Reply from Airpaz2026-07-08
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
I accidentally booked through this platform because I thought it was the AirAsia website, it looked almost identical. Later, I became worried after reading the reviews. My fears came true when the airline cancelled the flight, and I started wondering whether I would actually get my refund.
Fortunately, everything went smoothly. I requested a refund, and the full amount was refunded to my account without any issues. Nothing to complain about.
Reply from Airpaz2026-07-08
Dear Passenger, Thank you for the review! We are glad to hear that despite your initial worries and the unfortunate flight cancellation, your refund process went smoothly and efficiently. We always strive to provide transparent and reliable support when plans change unexpectedly. Thank you for choosing us, and we look forward to assisting you again on your next journey!
"It's not even worth a single star. You are much better off booking directly with the airlines."
Save yourself
"I strongly advise against using this company given the current international situation. Their tickets are not actually a bargain, and if your flight gets canceled, they only issue vouchers instead of a refund. The entire system is set up to make users lose money. They are completely unethical."
"It's not even worth a single star. You are much better off booking directly with the airlines."
Title: Absolutely the worst airline. Non-existent support and total waste of money.Review:My previous flight was canceled due to the airline’s own issues, and instead of a real refund, they forced a voucher on me. Trying to reschedule using this voucher has been a total nightmare—the process is incredibly slow, and it requires an immense amount of time and effort.To make matters worse, their support line in Japan does not connect at all. It is completely useless. They clearly have no intention of helping their customers once they have your money.The level of frustration, stress, and anxiety my family and I have faced because of this company is the worst customer experience we have ever encountered. This airline shows zero sincerity and is absolutely not worth your money. Avoid them at all costs.
Reply from Airpaz2026-07-01
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
When you leave a bad review they will challenge for proof
When you leave a bad review they will challenge you with trustpilot and require to provide proof. But this company has all your contact details, passport info, mobile and email and also your credit card.
Trustpilot will be on their side because if you cannot provide information about your bad experience, they will remove it. You will become the villain.
Reply from Airpaz2026-07-01
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Extremely disappointing experience with Airpaz and AirAsia.
I booked flights from Singapore to Kuala Lumpur and then from Kuala Lumpur to Bintulu.
There was a flight change, but the change was only sent by email and was not properly reflected when I logged into Air Puz website! i tried to use their online support which was manned by Bots. I was told outright that the website will not be updated with my latest flight and to refer to any email by them.
I could only confirm the actual flight details a few days before check-in, which caused a lot of unnecessary stress.
When I tried to check with AirAsia directly, AirAsia did not recognise the Airpaz booking properly. I was told repeatedly to provide flight details, if I can provide flight details, why would I need them?
This is unacceptable for airline travel. Passengers should not be left in uncertainty after paying for flights. The coordination between Airpaz and AirAsia was poor, and the customer support experience was frustrating.
I would not fly with AirAsia again, and I would not book through Airpaz again. Simply not worth the risk, stress and inconvenience.
Reply from Airpaz2026-07-01
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
They advertised with lower prices but charge you fees when you make a payment on credit card. I only realised when I saw my credit card sms stating a higher amount. They add fees only with on the credit card amount.
Reply from Airpaz2026-06-23
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Avoid these scammers if you don’t want your trip ruined
Airpaz you owe us a significant amount of money! First you change our flight from Chiang Mai to Surat Thani to an evening flight instead of a morning flight.
Ok we accepted that we would lose the first night of our hotel in Koh Tao we have paid for because we now had to book and pay for a sleeper ferry to the island instead of a speedboat because of your change.
We get a taxi to the airport for our new flight time just to be told the flight has now been changed again to tomorrow morning and we should have been notified. WE WERE NOT NOTIFIED. It says on the app are we ready to go, nothing about a flight change to the next day. We are now stuck at the airport and need to find, book and pay for yet another hotel because of this.
We may not be able to do our Skuba dive course at all when we get to Koh Tao because we have to wait to dive a certain amount of hours after flying. This will mean we lose hundreds of pounds.
Your terms and expectations say no refund but we will be getting a refund some how believe me. We will not be silenced until we are compensated for all we have lost.
Reply from Airpaz2026-06-22
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Total scan site. Missed my flight because the didn't pass on information. Refunds com in the form of credit l, so you have to use the site. Custom help is slow and not helpful. DO NOT USE THIS SITE.
Reply from Airpaz2026-06-22
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Impossible to refund or reschedule a booking. We have personal reasons, we cannot join the flight, rescheduled 20 times or more, the request cannot finalize, because the flight is no longer available. Everywhere on the web the flights are available, not in Airpaz. Horror and not recommended.
Reply from Airpaz2026-06-18
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Used them once, and never again. They give you a total price then in very light gray print slaps 15% onto the price for a processing fee, then after you have paid they show that you were slapped with a 20% processing fee. Stay very far away from this site. Cheaper to jsut book direct.
Reply from Airpaz2026-06-18
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
I booked a flight before 2 months, 2 days before the flight I received a notification from AirPaz reminding us to board our flight. Upon arrival in the airport, we were told that our flight was canceled a month ago. Yet we never received any notifications letting us know our flight was canceled. Never book through AirPaz, there are irresponsible and unreasonable.
Reply from Airpaz2026-06-11
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Avoid at all costs. Designed to look like the AirAsia site: it is not, and inflates the price of add-ons are every stage, then adds a ridiculous "processing fee" at the end.
Disgusting way to make money. Impersonation scam. Borderline fraud.
Use only genuine AirAsia site or app.
Reply from Airpaz2026-06-11
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Scammers. First says fee is 0e. than 11e . than 22e. every time i click is 11e more... Scammer!!! . Fist says it`s bank issue. but when i try crypto fee is the same... Help center is just Ai with giving generic answers, comapny is shame on Austria and EU.
Reply from Airpaz2026-06-11
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
I booked a Fit Air ticket on May 6th through Air Paz, but the flight was canceled that day and I was not informed about it. When I contacted Fit Air, they said they had informed Air Paz, but they did not inform us.
Reply from Airpaz2026-06-08
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
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