Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
Written by the business, not verified by us.
Is Airpaz legit?
Airpaz (airpaz.com) has a 2.0 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Travelers frequently faced severe issues during the booking process, often finding that selected dates were marked unavailable, or discovering unexpected extra fees and incorrect ticket details. Payments were successfully processed, yet consumers encountered endless problems when trying to modify or cancel their trips due to unresponsive support.
However, some people mentioned that customer service representatives were entirely unhelpful and failed to provide proper solutions for flight cancellations. People also struggled extensively with refund requests, receiving unwanted platform vouchers instead of direct cash returns to their bank cards after disruptions.
Auto-generated from all reviews of this business. For reference only.
Paid for a Return Ticket but Received Only a Voucher
Thank you for your response.
However, I have not received any detailed explanation regarding my flight concern. I have checked my inbox, spam folder, and junk mail, but no email containing a clarification or satisfactory explanation has been received.
More importantly, my main concern remains unresolved. My confirmed return flight was cancelled without my knowledge or consent, and I was only provided with a voucher instead of the original return ticket. To date, I have not received a clear explanation for the cancellation, the voucher calculation, or why my original confirmed booking could not be honoured.
I will be happy to review and update my Trustpilot review once I receive a proper explanation and a satisfactory resolution to this matter. Please resend the email and provide a direct response to the issues raised in my complaint.
Reply from Airpaz2026-06-04
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Airpaz refused my emergency hospital letter to cancel my upcoming flight from Perth to Bali with Transnusaair.
I am now having problems with Air Paz trying to get a refund . I paid for travel insurance which is also not being honoured online. Nowhere to submit the benefit what ever that is.
I have asked Air Paz to explain what a voluntary refund is. They refuse. !!
They are being ridiculous.
Do not book this airline with them.
I am considering sueing them.
Australia
Reply from Airpaz2026-06-04
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Unprofessional Customer Service and Unresolved Refund Issue
I honestly want to complain about how Micheal handled my case because this was genuinely frustrating and unprofessional.
I contacted support because I only received a partial refund and wanted the full refund returned to my original payment method. Until now, my refund issue is still not solved yet. Instead of actually helping or escalating the issue like every other agent did, Micheal spent the entire conversation arguing with me.
Using phrases like “common sense,” “questionable request,” “likely invalid,” and even calling the conversation an “unproductive debate” during a financial dispute is honestly ridiculous and disrespectful. And sending Google search screenshots instead of properly handling the case made the whole conversation feel even more unserious. And he even said " Not AI, just googling which you can do too."
What annoyed me the most is that every other agent at least opened a case or escalated the issue for review. Micheal did absolutely nothing. No case opened, no ticket created, no escalation, nothing. After my last reply, the chat was basically ended within seconds like my issue didn’t even matter.
The way this was handled was extremely dismissive and unprofessional. I’ve already spent so much time dealing with this refund issue and this interaction just made the experience even worse.
Please properly review and solve my refund case as soon as possible. I also want this conversation reviewed by a supervisor or QA team because this level of customer service is honestly unacceptable.
Reply from Airpaz2026-06-04
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Worst customer service ever! Especially the staff member named Betrix. She could not understand simple English and even hung up on my call.
If you are unhappy working at Airpaz, then just quit.
My flight was cancelled by the airline one month ago, and I submitted a request to reschedule it. However, after almost one month, the status in Airpaz is still showing “Under Process”. What exactly is Airpaz doing?
At this point, I still do not even know the date of my return flight.
PLEASE DO NOT USE AIRPAZ TO BOOK FLIGHTS!
Reply from Airpaz2026-05-29
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Unbelieveble what a service. When you try to solve a mistake, They end the live chat.I asked for help because my tickets destination accidently in the wrong way. They asked me to pay around 150 euro/per person to change. For 1 new ticket its around 65 euro/ per person. So we fligh a lot so far with airpaz. But never ever ever again!!!!!
Reply from Airpaz2026-05-29
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Order No.: 1036101522
My booking failed on Airpaz. Instead of refunding funds through the original payment channel, this platform arbitrarily converted my money into vouchers. This conduct is unreasonable for the following reasons:
Refund policies were not clearly notified in advance during purchase, violating consumers' right to information.
Voucher refund was arranged without my authorization, which is utterly improper.
Airpaz's unfair regulation stipulates that excess voucher amount beyond new order fare will be invalidated. Remaining balance cannot be cashed out or refunded again.
Such terms occupy users' funds and cause loss of capital time value, seriously violating legitimate consumer rights. I sent a lot of emails yet received no reply.
Such practices illegally occupy personal funds and result in loss of time value of capital, seriously infringing legitimate consumer rights. I have sent numerous emails but never got any response. The platform management is chaotic, and my phone calls also failed to get effective handling. I reserve the right to take legal action.
Reply from Airpaz2026-05-26
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
I specifically paid significantly more for an “Economy Flex” ticket because it was advertised as “Refundable”. Like most customers, I understood “refundable” to mean that my money could be returned to my original payment method if needed.
I requested a refund almost immediately after purchase, the ticket was never used, and instead of receiving an actual refund, Airpaz issued a platform-only voucher.
The most frustrating part is that during the booking flow the ticket was clearly promoted as “Refundable” and “Reschedulable” separately, which creates a completely reasonable expectation that:
- “Reschedulable” refers to ticket changes or travel credit,
- while “Refundable” refers to a monetary refund.
The voucher-only condition was not sufficiently clear before payment, especially considering the refundable fare was much more expensive than the standard ticket.
Customer support has also been extremely slow and difficult to reach.
Very disappointing experience. I strongly recommend booking directly with airlines instead of through third-party platforms like Airpaz.
Reply from Airpaz2026-05-22
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Terrible. They will make you pay a really high price if you want to edit your name on the booking ticket. And their customer service is horrible
Reply from Airpaz2026-05-22
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
I attempted to book a flight through Airpaz, but at the final payment stage they suddenly added around 18% in “payment fees” regardless of which payment method I selected. It did not matter whether I chose a local bank card, international card, or even bank transfer, the excessive fee remained the same.
Charging customers such outrageous hidden fees at the very last step is completely unacceptable and feels extremely misleading. The advertised ticket price becomes meaningless once they inflate the total with these ridiculous charges.
In the end, I abandoned the booking and purchased the exact same ticket directly from the airline instead, without any absurd extra fees.
Afterwards I checked the reviews for Airpaz and honestly I wish I had done that before wasting my time. The number of negative experiences from other customers says everything.
Do yourself a favour and avoid booking flights with Airpaz. Book directly with the airline instead.
Reply from Airpaz2026-05-22
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Scammers. Keep refunds, cannot book flights, no communication...
Reply from Airpaz2026-05-22
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
I had a very frustrating experience with Airpaz support regarding my flight change request.
According to the policy, flight changes should be possible, but every time I tried to reschedule my flight for May 22 or 23, the system automatically rejected the request without offering any real alternative. I contacted support multiple times, and the chatbot kept repeating the same answers without solving the problem.
After waiting a long time for a live agent, I was only told to choose another date like May 21 or 24, even though some options were not available on the website. I asked for available flights or assistance, but no clear solution was provided.
The support experience felt very poor and stressful. I hope Airpaz improves its customer service and gives customers clearer information and real help when flight changes are allowed under the policy.
Reply from Airpaz2026-05-20
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
My flight was changed significantly so I requested refund. The Airpaz website would not let me proceed with my request without saying I would accept a voucher, which is unreasonable since I’m sure the airline would have provided them with a monetary refund. Now Airpaz have sent me a voucher for much less than I paid with no breakdown of the amount/deductions and I don’t want a voucher anyway. I have tried to get through to them by email, social media and through the chat which does not seem to work. I don’t even want to use the voucher because I don’t trust it. I am at a loss as to what to do next.
Airpaz replied on Trustpilot that they have emailed me to clarify but I have not received any email from them. So nothing has changed in terms of my review of their ‘service’.
Reply from Airpaz2026-05-20
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
The airline cancelled the flight.
I request a full refund to the original payment method.
Please process the refund within the stated timeframe
But no responsible from the Airpaz
Very bad
Reply from Airpaz2026-05-19
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Scammers. They charge your credit card but don't issue the ticket. They sell fake tickets to get money deducted from your credit card.
Reply from Airpaz2026-05-19
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
This company has no refund and when I try to change flight it has much expensive pay
Reply from Airpaz2026-05-19
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
If can put 0 star, i will put. The autobot is so dumb. So difficult to get in touch with the live agent. After correction, they keep on sending the wrong email. Corrected the name, PAID on time and email sent was wrong. add on baggage, PAID, and the email sent was wrong. Tried to rescheduled the flight, the flight price is cheaper if we buy the new one instead of rescheduling. Please uninstall the apps. I will after my flight...
Reply from Airpaz2026-05-19
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
I would not even rate but I had to to write the review on how your customer service are. Lazy and incompetent af. Chananchida! You just run away and avoiding my question right? The worst thing ever happened in my life!!!!!
Reply from Airpaz2026-05-12
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
This company is a scam, stay far and wide, No suport, no way to cancel or Change a booking. Ripped me off for 2200 myr. The will be out of business soon. You have been warned Absolute Scamed
Update: Aipaz has since claimed they reviewed my file and sent me an Email, so here is the same problem no email was ever received, just like the start zero support, false advertising and a complete SCAM.
Reply from Airpaz2026-05-12
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
AirAsia
Trip.com
Kiwi.com
traveloka.com
12Go
mytrip.com
Booking.com
VietJetAir